Secret Sysops Administrator

Sysops Support Administrator

As a SysOps Support Administrator, you will be supporting users and applications in the AWS GovCloud environment. Your responsibilities will include:

• Perform application deployments for both custom developed and COTs applications.
• Interact directly with the customer to coordinate software upgrades, maintenance, and system support activities.
• Monitor systems and application performance. Troubleshooting performance issues through root-cause analysis and addressing system challenges.
• Managing server and software configurations, ensuring adherence to established procedures, and documenting system changes.
• Troubleshoot, alert and escalate operational issues.
• Lead and coordinate operational support efforts requiring input/action from multiple internal and external teams.
• Support occasional after-hours application deployments.
• Apply Windows Server and Red Hat operating system patches.
• Analyze process and make recommendations to improve team efficiency.
• Document standard operating procedures and promote use of engineering best practices.

Additional duties may include creating user and service accounts, maintaining system documentation, optimizing system performance, and allocating storage space.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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