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Remote - IT Support Analyst
Provide remote technical support to resolve diverse IT issues efficiently
LocationSaint Petersburg, Florida
Entry Level
$18
– 23
USD / hour
16 hours agoBe an early applicant
Insight Global
A staffing and managed services company specializing in sourcing talent across IT, Accounting, Finance, Engineering, and Government sectors.
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Technical Support Specialist
Provide first-level technical support to employees and clients via phone, chat, and ServiceNow. Handle incidents and service requests related to:
- Password resets
- Software and system issues
- Network connectivity
- Change inquiries
- General IT questions
Troubleshoot hardware and software issues across:
- Microsoft Windows OS, macOS
- Desktops, laptops, printers, servers
- MS Office Suite, MS Exchange
- Vendor-specific platforms
Use remote access tools and admin applications to resolve issues. Participate in data recovery operations and continuous improvement initiatives. Follow knowledgebase articles and contribute to documentation updates. Collaborate actively with team members and other departments via chat channels to prevent silos and promote transparency.
Remote - IT Support Analyst
LocationSaint Petersburg, Florida
$18
– 23
USD / hour
Support
About Insight Global
A staffing and managed services company specializing in sourcing talent across IT, Accounting, Finance, Engineering, and Government sectors.