Production Support Engineer
Insight Global
Production Support Engineer
An employer in the insurance industry is looking for a Production Support Engineer to join the Software Development Team. This person will serve as the first line of support for end users, ensuring the seamless operation of critical applications. This person will work directly with users to resolve access and usage issues, escalate technical concerns when necessary, and communicate effectively with both technical and non-technical stakeholders. In this entry-level role, the Production Support Engineer will gain exposure to Agile development practices, collaborate with experienced team members, and develop technical and problem-solving skills. Responsibilities will include providing basic ticket resolution for application and user access issues and escalating complex problems to senior team members. The PSE will communicate clearly with end users to understand and resolve issues, follow established team processes and procedures, document solutions to contribute to the knowledge base, and actively participate in Agile ceremonies such as daily stand-ups and sprint reviews. This person is expected to work collaboratively within the team, leveraging documentation and guidance from experienced colleagues to continuously improve and support business continuity.