Product Marketing Manager

Product Marketing Manager

The Product Marketing Manager for our client will play a critical role in shaping and communicating the value of an award-winning, AI-first Contact Center portfolio. This role is responsible for translating complex technology—across Microsoft Teams–native contact centers and AI voice solutions—into clear, compelling, audience-focused messaging that drives market adoption and revenue growth. Working cross-functionally with Product, Sales, Growth Marketing, and Field teams, the Product Marketing Manager will own positioning, messaging, go-to-market execution, and sales enablement for their CCaaS product. The ideal candidate is a strategic thinker and strong storyteller with hands-on GTM experience who thrives at the intersection of enterprise CX, applied AI, and the Microsoft ecosystem.

Responsibilities:

• Define and own product positioning, messaging, and value propositions for enterprise, CX, and AI decision-makers.
• Lead go-to-market strategy and execution for new features, use cases, and solutions.
• Create high-impact product marketing assets (sales decks, one-pagers, demos, customer stories).
• Partner with Growth and Field Marketing to support campaigns, webinars, events, and thought leadership.
• Enable sales and channel teams with battle cards, competitive insights, and clear buyer narratives.
• Collaborate cross-functionally to ensure consistent, compelling messaging across all touchpoints.