Printer Technical Support / Help Desk (remote) - Remote Eligible
Insight Global
Printer Support Specialist
Respond to common service, product, technical, and customer-relations questions.
Monitor & resolve service tickets for printing related incidents and problems.
Initiate device related trouble tickets into the customer supplied ticketing system.
Install and setup printers and apply customer configurations.
Troubleshoot and resolve printer, print driver, and client system printing issues, non-reporting devices.
Troubleshoot and resolve print server and print queue issues.
Perform device and fleet usage analysis.
Perform research related to printing related issues.
Assist with the evaluation, testing, and creation of configuration templates of new devices.
Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.