Principal Engineer - Remote Eligible

Principal Engineer

A large value-added reseller is seeking three principal engineers to lead and inspire a team of high-level engineers responsible for delivering exceptional customer support for maintenance and managed services contracts in a fast-paced environment. The principal engineer is both a hands-on technical authority and a strategic leader. This role blends deep technical expertise with architectural vision and team leadership, functioning similarly to a technical team lead but with broader influence across platforms and teams. You will own critical technical domains—most notably ribbon session border controllers (sbcs)—while driving key initiatives, mentoring engineers, and shaping the future of our infrastructure and practices. This is a direct hire role sitting primary remotely in chicago, dallas, new york, or charlotte. This is offering a base salary of 150-175k + company benefits.

key focus areas:

• full ownership and accountability for ribbon sbc architecture, configuration, and lifecycle management.
• provide technical leadership and guidance across voice and data platforms, including cisco technologies.
• act as a trusted escalation point for complex sbc-related issues.
• collaborate cross-functionally to define best practices and ensure platform reliability.
• mentor engineers and foster a culture of technical excellence.

we are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. we are an equal opportunity/affirmative action employer that believes everyone matters. qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. if you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to hr@insightglobal.com.