Order Support Specialist - Order Tracking, QA & Onboarding
Insight Global
Order Support Specialist
Join our customer's high-growth T-Fiber team as an Order Support Specialist focused on end-to-end order lifecycle visibility, partner onboarding, and quality assurance. You'll ensure order accuracy, support partner onboarding, and assist field teams with live and post-sale support needs. Key responsibilities include monitoring daily order flow across partners and reps; generate tracking and performance reports. Track and analyze cancelation and churn metrics by partner and sales rep. Provide open and canceled order reports to partners; assist with root-cause analysis. Add or update notes in LotusFlare and ensure orders reflect accurate statuses. Assist with onboarding of new sales partners and field reps, including tools setup and process training. Provide live and follow-up support for door-to-door sales teams on order escalations, troubleshooting, and customer updates. Participate in QA reviews to improve data integrity and streamline order processes. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances.