Operations Analyst
Insight Global
Channel Partner Analyst
The Channel Partner Analyst serves as the first level of system support for Channel Partners, ensuring seamless operations across client platforms, data integrations, and internal teams. This role blends technical troubleshooting, client service, project support, and continuous learning to deliver high-quality outcomes for both internal stakeholders and external partners.
• Serve as primary system support for assigned Channel Partners via ticket tracker.
• Troubleshoot system issues, validate fixes, and communicate outcomes clearly.
• Review and document system configurations and data for client understanding.
• Manage daily file failures and assign tickets to appropriate stakeholders.
• Collaborate with EDI Triage team and maintain accurate open items logs.
• Support ACA-related processes and strive for increased exposure in this area.