Escrow Support Specialist II
Insight Global
Escrow Support Specialist II
Insight Global is seeking an Escrow Support Specialist II to join the Escrow Support Unit at a major Title and Escrow client. The Escrow Support Specialist serves as a key point of contact for internal and external customers, providing assistance related to escrow services. This role requires prior experience in the escrow industry and a strong understanding of escrow processes, documentation, and customer service best practices.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and internal systems regarding escrow products and services.
- Communicate with escrow officers, lenders, and title teams to resolve issues and provide updates.
- Maintain detailed records of customer interactions and escrow transactions.
- Follow established procedures to ensure compliance with company and regulatory standards.
- Escalate complex issues to appropriate departments while maintaining ownership of the customer experience.
- Support internal teams with administrative tasks related to escrow processing and closing.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
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