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Customer Service Manager
Build and lead a high-performing customer service team to improve borrower satisfaction
Fort Lauderdale, Florida, United States
Mid-Level
$100,000
– 130,000
USD / year
17 hours agoBe an early applicant
Insight Global
Provides staffing, talent solutions, and managed services across industries, connecting organizations with skilled professionals for contract and full-time roles.
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Customer Service Manager
The Customer Service Manager leads a team of Customer Service Specialists and Lead Generation Specialists in delivering exceptional service and consistent communication to borrowers. This role oversees borrower interactions, manages escalations, and ensures consistent, clear, and professional messaging across all channels. The Customer Service Manager trains and mentors team members, maintains accurate and updated communication resources, and collaborates with other departments to improve processes and borrower satisfaction. Acting as both a team leader and strategic contributor, this position drives operational excellence and fosters a positive, high-performing team culture aligned with the organization's mission and values.
Customer Service Manager
Fort Lauderdale, Florida, United States
$100,000
– 130,000
USD / year
Support
About Insight Global
Provides staffing, talent solutions, and managed services across industries, connecting organizations with skilled professionals for contract and full-time roles.