Bilingual Customer Service Agent - Remote Eligible
Insight Global
Bilingual Service Agent (Japanese/English)
Insight Global is looking for a dedicated and customer-focused Bilingual Service Agent to join our client's remote support team, specializing in innovative drinkware and outdoor gear, with a strong emphasis on design, sustainability, and performance. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping others, and is fluent in both Japanese and English. As a key member of this support team, you will be responsible for delivering exceptional service across multiple communication channels, including phone, email, and chat. Your primary duties will include responding to customer inquiries, providing accurate information about our products, services, and policies, and resolving issues with empathy and efficiency. You will also be expected to document interactions, escalate complex cases when necessary, and collaborate with internal teams to ensure seamless support. Maintaining performance metrics such as response time, resolution rate, and customer satisfaction will be essential to your success in this role.