Client Services Lab Rep Call Center

Client Services Lab Representative Call Center

Inova Central Lab is looking for a dedicated Client Services Lab Representative Call Center. This role is PRN Day shift. Starting times may vary: Days with occasional evenings and weekend.

Inova is consistently ranked as a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Inova Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave and more

Client Services Lab Representative Call Center Job Responsibilities:

• The Client Services Laboratory Call Center Representative provides quality customer service and technical phone support.
• Maintains positive client relationship through timely, courteous, accurate, and efficient handling of calls.
• Provides technical support to ensure quality of specimens for laboratory testing. Provides requested information to clients.
• Coordinates and dispatches courier services as needed.
• Ensures stat specimens are delivered to the lab timely.
• Participates in professional growth opportunities to enhance personal, team and department development.
• Demonstrates knowledge of regulatory standards while satisfying compliance requirements.
• May perform additional duties as assigned.

Minimum Qualifications:

• Education: High School diploma or equivalent, required upon start
• Experience: 1 year of related experience