Technischer Support Spezialist (m/w/d) – Elektrotechnik

Job Title

At INNIO, we offer you:

An innovative and international work environment

Health We Care program - including company sports activities

Relocation cost support for new employees according to policy

Good connection to public transport - train station in close proximity

Transport cost support according to policy

Attractive location in the heart of the Alps with diverse outdoor sports and leisure opportunities

Your tasks:

Receiving and resolving disturbances by phone, system, and data transmission using the existing database system; timely and precise problem recording for most products (Level 2 training record)

Forwarding clearly defined and structured problem descriptions, taking into account the customer and technician view, for further troubleshooting to the service organization

Assigning necessary technician assignments via the system to the regional customer service

Independently coordinating service technicians on call outside of business hours

Optimizing the problem resolution rate through immediate access to motor data and alarms (MyPlant)

Supporting the service center, project management, offer team, application, and technology by providing feedback from service technicians, partners, third-party companies, and customers

Participating in the proactive monitoring of specific plants (MyPlant)

Regularly collecting and evaluating data on problems that occur

Analyzing errors in the control software and making necessary changes to resolve them

Participating in shift and on-call duty

Independently identifying training needs to ensure an up-to-date knowledge of products, systems, and processes

Carrying out field activities (at least four times a year) to ensure practical proximity

Ensuring compliance with EHS and compliance guidelines

Your profile:

Completed training in the electrical engineering field (e.g., apprenticeship, HTL)

Several years of experience in the commissioning of combustion engines and/or control software

Practical experience with Jenbacher gas engines is advantageous; ideally, complete training record for Jenbacher products (Level 2 certified)

Strong analytical skills and problem-solving ability with clear prioritization in the customer's interest

Ability to convey technical relationships clearly and transparently

Proactive and solution-oriented collaboration with relevant departments

Very good communication and teamwork skills and customer orientation

Flexibility to take on additional tasks in technical support

Very good IT skills (ERP systems, databases, MS Office)

Willingness to travel for business trips (approx. 30%)

Very good German and English language skills

At INNIO, we offer an attractive salary package that exceeds the requirements of the Austrian metal collective bargaining agreement. Your individual qualifications and experiences are particularly important to us. As part of our recruitment process, we will have an open dialogue with you to discuss the details and ensure the best possible fit.