Service Sales Manager & Customer Success Manager ( Dual Role) - Remote Eligible

Waukesha Service Sales Manager/Customer Success Manager

INNIO Waukesha Gas Engines ("Waukesha") is a business unit of INNIO, the leading manufacturer of large, stationary reciprocating engines for the oil and gas power generation industry. Waukesha engines are designed for high-stress, mission-critical environments.

We are seeking a highly motivated individual for a dual role, prioritizing Service Sales Manager responsibilities while also serving as Customer Success Manager. This position will drive sales growth, market expansion, and customer satisfaction across China, working closely with channel partners and end user customers.

Service Sales Manager Responsibilities (Primary):

• Plan, prioritize, and execute sales strategies to drive share and revenue growth in China.
• Develop new business and support account relationships.
• Partner with Sales Ops, Regional Sales Managers, Product Line Management, and other stakeholders to identify prospects and deliver value-based offerings.
• Establish profitable pricing arrangements and maintain positive customer relationships.
• Provide product knowledge and expand product visibility with customers and channel partners.
• Deliver timely and accurate sales forecasts and market reports.
• Monitor and report market intelligence to drive strategy and business development.
• Participate in Sales Pacing process and collaborate with Sales Leadership, Sales Ops, and Finance.
• Leverage CRM systems to track and report data.
• Support development of new products and services.
• Act as the frontline representative for Waukesha, liaising between the business and customers/channel partners.
• Support projects and key initiatives.

Customer Success Manager Responsibilities (Secondary):

• Own and oversee service execution for assigned Partners in China, supporting parts fulfillment, warranty, fleet programs, issue resolution, technician training, and installed base support.
• Assist with onboarding/offboarding channel Partners and channel audit programs.
• Support Partners with service parts inquiries, quote assistance, parts/engine research, and systems training.
• Coordinate support from local and remote teams to respond to inquiries.
• Support Sales and Service teams in executing sales strategies for new units and services.
• Help identify Partner and end user opportunities and shortfalls, driving actions to meet plan.
• Assist in demand creation for regional CM&U project opportunities or multi-year agreements.
• Act as primary liaison for questions/concerns between end customer, Partner, and HQ resources.
• Support finance team in cash collection activities and Partner follow-up.
• Support NPS survey and inputs to Scorecard process to measure Partner performance and end user feedback.

Qualifications:

• Bachelor's degree in Engineering, Business, or related field.
• Minimum 5 years in a customer-facing role with technical background or equivalent experience.
• Minimum 3 years in customer service, key account support, contract/project management in gas compression and/or power generation industry.
• Industry-specific experience and existing relationships preferred.
• Experience pitching/selling complex technical solutions.
• International sales/service experience (depending on accounts).
• Experience with Oracle ERP system and MS Office suite.
• Ability and willingness to travel up to 30%, primarily within China.
• Fluent in English.

Competencies:

• Highly motivated, entrepreneurial, and results-oriented.
• Strong commercial, relationship management, and communication skills.
• Business acumen and analytical skills.
• Ability to manage multiple opportunities and tasks simultaneously.
• Passionate customer service orientation and customer advocate.
• Ability to influence decisions and articulate value propositions clearly.

If you are driven, organized, and passionate about sales and customer success in the oil and gas power generation industry, we invite you to apply for this exciting dual-role opportunity at INNIO Waukesha Gas Engines in China.