Senior Manager:in Produktperformance Serviceverträge

Senior Manager Product Performance Service Contracts

As Senior Manager Product Performance Service Contracts, you are responsible for strategic service decisions to increase customer satisfaction and EBITDA for global service agreements. This role includes leading a team of 3 people, managing the Service Contract Lifecycle Management tool, and ensuring data accuracy in the Service Cost Catalog. You are responsible for contract documents for Contract Service Agreements (CSA) and special release rules, working with various departments, and processing the entire solution cycle for service cases. Key tasks include optimizing service tools, improving contract templates, and leading and training the team.

What INNIO offers:

• An innovative and international work environment in a sustainable company
• Exciting task with a high degree of personal responsibility
• Excellent training and career development opportunities
• Good access to public transport - train station in the immediate vicinity
• Health We Care Program - including company sports activities
• One of the best canteens in the area with healthy and varied meals
• Attractive location in the heart of the Alps, offering various outdoor sports and other leisure activities

Your tasks:

• Leading the CSA Product Performance Team of 3 employees
• Optimizing the tools for managing the lifecycle of service contracts, the service cost catalog, price targets, and processes
• Improving CSA contract templates and release rules to increase sales
• Collaborating with Service Finance for performance reviews and pricing strategies
• Conducting performance reviews and managing team goals

Your profile:

• Bachelor's or Master's degree in Engineering, Business, or related field
• Very good experience in service operations, preferably in the energy sector
• Strong commercial and technical background
• Very good experience in managing diverse, cross-functional, and multidisciplinary teams and large projects
• Strong analytical skills, project management and change management competencies
• Ability to communicate and interact at all levels of the organization
• Fluent in German and English

The base salary for this position consists of the legally required minimum salary in Austria of EUR 4,673.74 gross per month (x 14) and an overpayment depending on your qualifications and experience.