Senior Manager - Product Performance Service Agreements

Senior Manager - Product Performance Service Agreements

As a Senior Manager - Product Performance Service Agreements at INNIO, you will be responsible for strategic service decisions to enhance customer satisfaction and EBITDA for the global service agreement. This role involves leading a team of 3 people, managing the Service Contract Life Cycle Management Tool, and ensuring data accuracy in the Service Cost Catalogue. The Senior Manager oversees Contract Service Agreements (=CSA) templates and special release rules, collaborates with various departments, and handles the entire resolution cycle for service cases. Key responsibilities include optimizing service tools, improving contract templates, and managing & developing team performance.

At INNIO we offer you:

• Innovative, international work environment
• Permanent contract (subject to probation period)
• Technology and tools to enhance role effectiveness
• Attractive employee benefits: Holiday allowance, Christmas bonus, Private Medical Healthcare, Multi-sport card with employer contribution
• Supported learning and practical training sessions
• Overtime paid as per regulations

Your Responsibilities:

• Lead the CSA Product Performance Team of 3 direct reports
• Optimize service contract life cycle management tools, service cost catalogue, pricing target setting as well as processes
• Enhance CSA contract templates and special release rules to boost revenue
• Collaborate with Service Finance for performance reviews and pricing strategies
• Conduct performance reviews and manage team objectives

Your Profile:

• Bachelor's or Master's in engineering with business experience
• Fluent in English (both written and spoken) German language skill is an advantage
• Very strong experience in service operations, preferably in the energy sector
• Highly proficient commercial and technical background
• Proven track of successful managing diverse, cross functional and multidisciplinary teams and managing large scale projects
• Strong analytical, project management, and change management skills
• Ability to interact smoothly at all levels of the organization