Regional Field Service Staff Manager

Regional Field Service Staff Manager

As a Regional Field Service Staff Manager at INNIO you will be responsible for leading the operational service activities in your assigned Italian sub-region. Reporting directly to the Italian Field Service Operations Manager, you will focus on managing people, processes, and service quality—ensuring optimal customer satisfaction and operational excellence.

Location: Verona, Dossobuono

At INNIO we offer you:

• An exciting, fast-growing international business environment with plenty of opportunities to make an impact
• The chance to join a dynamic, collaborative, and passionate team that values innovation and teamwork
• Continuous learning and professional development to support your career growth and ambitions
• A comprehensive benefits package, including a company car, mobile phone, and all the tools you need to succeed
• A culture that celebrates diversity, encourages new ideas, and recognizes your achievements

Your Responsibilities:

• Full ownership of Jenbacher Field Service operations in the assigned area
• Managing a team of field technicians with diverse technical skills
• Ensuring effective planning, preparation, execution, and quality of all field activities (e.g., commissioning, repairs, overhauls)
• Acting as the daily point of contact for customers regarding operational topics, fostering strong and trust-based relationships
• Overseeing the execution of warranty claims, fleet quality initiatives, and service productivity programs
• Leading the implementation of process improvements and system enhancements (including test phase) between HQ and the Italian Service organization
• Driving continuous improvement by monitoring KPIs and leveraging operational data
• Collaborating with key stakeholders (Sales, Safety, Technical Support, Material Planning) to deliver seamless service

Your Profile:

• Fluent in Italian and English (both spoken and written) – essential
• Minimum of 3 years of experience in a structured, process-driven organization
• University degree in Management, Engineering, or a related technical discipline
• Strong leadership potential and genuine interest in people development (e.g., coaching, onboarding)
• High orientation toward process efficiency, quality, and customer satisfaction
• Proficient use of MS Excel (pivot tables, formulas, data analysis) and solid knowledge of Outlook; experience with Oracle or ERP systems is a plus
• Excellent communication, organizational, and problem-solving skills
• Ability to prioritize, manage multiple stakeholders, and drive results independently
• Experience or knowledge of Jenbacher gas engines is a plus (but not mandatory)