Field Service Staff Manager - Jenbacher Engines

Field Service Staff Manager

The INNIO Advantage

By combining a rich legacy in the power and gas compression space with pioneering technology, INNIO brings our customers affordable, reliable and sustainable energy solutions for today and tomorrow. We are helping to meet today's energy needs with 64 GW of installed capacity and more than 50,000 of our powerful Jenbacher and Waukesha engines, which can be found in more than 100 countries. And, by harnessing our history of energy industry firsts along with the power of digital innovation, we will continue to deliver for the future. We are looking for a Field Service Staff Manager for our Jenbacher Engine business to focus on West Texas, ideal work location Midland TX area.

Role & Responsibilities:

Direct management of the Field Service Technicians and Work Preparators within the West Texas service region.

Direct management regarding to quality of work; profitability; target agreements; employee development; EHS and customer satisfaction.

Responsibility for classification according to the qualifications of the service technicians in the service region.

Responsibility for the quality of work execution of commissioning; repairs, overhauls and warranty procedures across all product lines in the service region, in close cooperation with the WP.

Collaboration in the strategic planning of the service region.

Ensuring compliance with the work safety guidelines of all subordinate employees and contractors or external companies employed in the service region.

Supporting the Service Sales Managers by developing and introducing standardized processes.

Collecting and forwarding feedback from service technicians and customers to Service Center Managers and Service Area Managers in order to improve the reputation on the market.

Working closely with the Service Area Managers to ensure that customer requirements are met by providing a high quality, timely service (e.g. on-site spare parts delivery, new business opportunities). Cost optimization of service calls and fulfilment of service contract requirements. Escalation of complex technical issues to the Help Desk.

Implementation of and compliance with all safety-relevant requirements (EHS, EHS audits, escalation of EHS relevant topics to responsible parties).

Increase customer satisfaction by ensuring fast response times and provision of the necessary service know-how. Management of the subordinate employees according to target agreements and employee development.

Qualification Requirements:

Completed technical or electrical / electronic training program.

Several years of experience in the electrical and/or mechanical field (preferably in plant engineering / energy sector) and in service (preferably).

Several years of experience leading a team of technicians.

Technical background, ideally with reciprocating engines, ideally in Energy or Power Gen industry.

High degree of flexibility and resilience.

Ability to motivate employees internally.

Ability to analyze and optimize processes and procedures.

High degree of customer orientation, problem-solving and negotiating competences.

Confident handling of Oracle and Microsoft applications.

Knowledge of business administration.

Experience with coaching and onboarding of new employees.

Willingness to travel up to 10% for customer and employee audits.

Live in the Midland area or willingness to move there.

Desired Qualifications:

Knowledge of gas engine series of the Jenbacher products is a great plus.

INNIO offers a great work environment, professional development, challenging careers, and competitive compensation. INNIO is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.