Technical Service Manager | JVLAT

Technical Service Manager

JVLAT is a company with a long-standing track record and a solid presence across the region, offering innovative entertainment solutions and bringing customers closer to the best global brands. Its approach is rooted in quality, service, and a highly coordinated regional operation.

At INHAUS, we support them in the search for a Technical Service Manager to lead the post-sales strategy across Latin America, ensure consistent processes, and guarantee a reliable, timely, and globally aligned service experience.

Your Mission

Ensure that the Technical Service Network in 15 countries operates with excellence, precision, and a human-centered approach—delivering high-quality solutions, agile response times, and a consistent experience that honors the brand's promise: connecting people to what they enjoy most.

Key Responsibilities

• Lead and oversee the network of authorized technical service centers across LATAM, as well as in-house workshops.
• Coordinate the performance of the regional Call Center, ensuring service standards and continuous follow-up.
• Manage the annual area budget, identifying opportunities for optimization and savings.
• Ensure spare-parts availability through data-based forecasting, trends, and technical support records.
• Implement continuous improvement initiatives to elevate results and customer experience.
• Manage performance indicators and strategic reports with high levels of accuracy.
• Lead and develop a multicultural team across multiple countries.

Ideal Profile

• 5+ years leading teams in technical or post-sales areas, preferably in multilatinas or multinational companies.
• Degree in Electronic & Communications Engineering, Industrial Engineering, or related fields.
• Advanced English (required).
• Experience with ERP (JDE), QlikSense, technical service management tools, and intermediate Office skills is a plus.
• Knowledge of consumer protection regulations and customs processes in LATAM.
• Strong skills in negotiation, influence, change leadership, and results-driven team management.

What Sets You Apart

• Clarity in decision-making.
• Customer-centric mindset.
• Analytical approach with strategic perspective.
• Accessible, empathetic, and solution-oriented leadership.
• Energy to drive improvements and build long-term relationships.

Modality & Requirements

• Location: Panama (PTY)
• Regional travel availability
• Participation in trainings with international providers

Role Purpose

Ensure operational continuity and a high-quality post-sales service across LATAM—driving improvements, optimizing processes, and delivering a consistently superior technical service experience.

Are you excited by the idea of leading regional operations and raising the bar for technical service?