Servicenow Technical Lead/principal Solutions Architect - Remote Eligible

ServiceNow Technical Lead / Principal Solutions Architect

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart.

Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!

We are seeking a highly experienced ServiceNow Technical Lead / Principal Solutions Architect to drive the architecture, design, and implementation of enterprise-grade ServiceNow solutions.

Your role:

• Serve as the technical authority and solution owner for the ServiceNow platform, guiding architectural decisions and implementation strategies across modules.
• Translate complex business needs into comprehensive technical solutions using the full breadth of ServiceNow capabilities and its integration potential with other enterprise tools.
• Design and oversee implementation of a cloud-aware, application-aware CMDB and Service Graph architecture, ensuring alignment with CSDM and business service models.
• Review and approve/reject or direct technical solutions proposed or implemented by external vendors, ensuring alignment with enterprise architecture standards and best practices.
• Provide technical leadership across ServiceNow initiatives, including new feature development, upgrades, and operational support.
• Collaborate closely with stakeholders across ITSM, ITOM, Security, DevOps, SRE and Engineering to build end-to-end service workflows and automation.
• Define and enforce ServiceNow development standards, reusable components, and governance practices.
• Lead performance optimization, capacity planning, and platform reliability engineering for ServiceNow.
• Support compliance, security, and audit readiness of the platform through robust technical design and process alignment.

What you bring to the role:

• 10+ years of experience in enterprise IT, with 7+ years of ServiceNow architecture, administration, and development.
• Proven experience leading and implementing complex ServiceNow modules including ITSM, ITOM, CMDB, Service Graph, SecOps, and Custom App Development.
• Expert understanding of ServiceNow data models, CSDM, CMDB relationships, and Discovery/Service Mapping.
• Demonstrated experience integrating ServiceNow with tools such as:
  • Monitoring & alerting systems (e.g., Datadog, Dynatrace, Splunk)
  • CI/CD pipelines (e.g., Bitbucket, Jenkins, Azure DevOps, GitHub Actions)
  • Security tools (e.g., CrowdStrike, Qualys, Tenable)
• Ability to design solutions that span ServiceNow and broader enterprise ecosystems.
• Strong experience overseeing or working with external vendors and managed services partners.
• Deep understanding of enterprise ITIL/ITSM best practices and how they are operationalized through ServiceNow.
• Experience with Scoped Applications, Flow Designer, Scripted REST APIs, UI Policies, Business Rules, Transform Maps, etc.
• Effective communicator who can bridge business and technical teams, strong written and verbal communication skills.
• ServiceNow certifications strongly preferred:
  • Certified System Administrator (CSA)
  • Certified Implementation Specialist (CIS) – ITSM, ITOM, CMDB, etc.
  • Certified Application Developer (CAD)
  • Certified Technical Architect (CTA) or strong experience equivalent

Preferred qualifications:

• Experience implementing automated governance, CMDB accuracy, and lifecycle management.
• Prior work on ServiceNow enterprise integrations at a Fortune 500 scale.
• Knowledge of cloud-native services (AWS, GCP, Azure) and Kubernetes-based infrastructure.
• Familiarity with Agile/DevOps delivery methods and SAFe frameworks.