Quality Services Specialist

Quality Services Specialist

At Ingram, the Operations team serves a key role within the organization. We ensure that our distribution centers and warehouse facilities function at maximum efficiency. Safety is a core value in our distribution environment. We emphasize this through training, education and accident prevention programs. Process Improvement is another core value, and through innovations such as voice and Radio Frequency (RF) technologies, as well as feedback from our associates, we work toward constant improvement.

The world is reading, and Ingram Content Group ("Ingram") connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

EEO-Race/Gender/Veterans Disabled

We participate in EVerify.

EEO Poster in English

EEO Poster in Spanish

Monitors programs designed to maintain/improve product quality.

Inspects books at various stages of the production process and compiles audit findings to determine compliance with standards, policies, processes and procedures.

Performs 28 Quality checklist items required on a per shift basis.

Conducts 100% inspections at all phases of the manufacturing process on replacement orders when requested.

Recommends modifications and improvements to systems and procedures.

Assists in the evaluation and resolution of quality, waste and manufacturing issues.

Helps coordinate ongoing quality improvements within LSI's manufacturing process.

Provides recommendations to QS Training Specialists on training needs.

Assists with the monitoring of waste streams in manufacturing process including daily input into waste collection spreadsheets.

Compiles and analyzes statistical data as part of root cause analysis to determine cause and origin of waste.

Assists with the evaluation of equipment performance as it relates to utilization of equipment and materials.

Helps develop and implement projects designed to reduce waste of materials and/or time.

Conducts quality-related presentations during monthly Safety and Quality Huddles and New Hire Onboarding when requested.

High school diploma or equivalent required

6-12 months printing-related experience, in a book manufacturing setting

A Shift: Sun. - Tues.

Hours: 7am-7pm + every other Saturday 7am-7pm

Perks/Benefits:

A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.

10 vacation days & 10 sick days accrued annually and 3 personal days

401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more

Avid reader? Numerous opportunities to engage with books and authors

Discounted offers to self-publish with IngramSpark®!

Encouraged continued education with our tuition reimbursement program

Financial and in-kind opportunities to engage with non-profits in your community

Company match program for United Way donations

Volunteer opportunities and in-kind drives for non-profits throughout the year

Casual Dress Code