Service Sales Support Engineer

Presales Engineer – HVAC

At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Trane is excited to announce an incredible opportunity for a talented and motivated professional to join our team as a Presales Engineer – HVAC.

Thrive at work and at home:

• Inclusive Wellbeing Program, with resources to support your and your family's physical, social, emotional, and financial well-being.
• Comprehensive learning and development solutions, designed to support our people in connecting and growing, including higher education/certification reimbursement.
• Sense of belonging & community through our Employee Resource Groups that foster our culture of inclusion.
• Volunteerism: 8 hours of paid time off per calendar year to volunteer with non-profit charitable organizations.
• The Trane Technologies Helping Hands Fund to support employees facing financial challenges due to unforeseen personal hardship.

Where is the work: (Work location & Mode of work): This position has been designated as On-Site Based in Kolkata location.

What will you do:

• Provide technical expertise on HVAC equipment such as chillers, FCUs, and AHUs, selecting components based on project specifications and developing optimized, cost-effective solutions.
• Develop and present technical proposals, BOQs, technical clarifications, and value engineering options, ensuring alignment with industry standards and customer expectations.
• Provide parts and service quotations to customers based on service reports, updating service tools like TSC/Oracle-R12 to capture cost and selling details.
• Handle warranty claims with respect to part identification and update TSC for costing and issuance of SC for AMC proposals three months in advance to ensure timely renewals.
• Enter orders in TSC based on customer purchase orders, evaluating customer POs and associating approvals and PO terms for correct reporting and audit perspective.
• Follow up with factories (SMC, USA, Epinal & China/AP) for parts shipments, coordinating with the service team, OMD, and customer support.

What you will bring: (Roles & Responsibilities):

• A strong understanding of HVAC systems and system design principles, including psychrometrics.
• Excellent communication, presentation, and interpersonal skills to explain technical concepts to both technical and non-technical audiences.
• The ability to understand customer needs, tailor solutions, and support the sales process.
• Strong analytical and problem-solving skills with attention to detail to address technical challenges and create optimal solutions.
• The ability to work effectively with sales, engineering, and other departments, fostering a collaborative environment.
• Experience in the HVAC industry and familiarity with HVAC equipment, from air-side to water-side applications.
• Proficiency with relevant software, such as AutoCAD, MS Office Suite (Word, Excel, PowerPoint), and manufacturer-specific selection tools (e.g., for chillers).
• A Bachelor's degree in Mechanical Engineering or a related technical field, along with proven experience in the HVAC industry, specifically in application engineering, technical support, or a prior pre-sales/sales engineering role (typically 3-5+ years).

Career Break: We have a Relaunch Program for professionals looking to restart their careers after a break. If you come with a career break of at least 12 months and match the work experience requirements mentioned, you are welcome to apply.

Equal Employment Opportunity: We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.