Director Of Data Centers - Mission Critical Services

Director Of Data Centers - Mission Critical Services

Advance your career with us and be part of a mission-driven team delivering critical telecommunications and recovery solutions.

At InfraServices, we're more than a services provider — we're innovators, problem-solvers, and collaborators. Our culture is built on a foundation of safety first, guided by a customer-focused philosophy, and defined by excellence and integrity.

Here, every voice is heard, fresh ideas are celebrated, and exceptional talent is valued. We're committed to building an employee experience rooted in trust, respect, continuous learning, and growth opportunities. Whether you're building cutting-edge infrastructure, supporting field operations, or driving business development, you'll play a vital role in upholding our core values and delivering on our business objectives.

Director Of Data Centers

InfraServices Group Wireless LLC is seeking an experienced operations leader to join our Mission Critical Services team. As Director of Data Centers, you will lead large-scale deployments nationwide, ensuring operational excellence, safety, and customer satisfaction. This high-impact role is central to advancing our mission of delivering reliable, high-quality data center solutions that keep businesses and communities connected.

The Director of Data Centers will not only oversee day-to-day operations but also shape strategic initiatives, guide high-performing teams, and drive continuous improvement across all facets of delivery. Success in this role means upholding our core values, delivering on business objectives, and positioning InfraServices as the trusted partner of choice in the data center sector. The ideal candidate will be based in Northern Virginia or within commuting distance of our Blue Bell, Pennsylvania headquarters.

Essential Duties And Responsibilities:

• Lead multiple program opportunities and deployments across data center and central office projects
• Serve as the primary customer-facing operations leader, ensuring exceptional customer service, responsiveness, and satisfaction
• Source, staff, and manage large technical teams while ensuring SLA compliance
• Ensure compliance with safety standards, regulatory requirements, and customer-specific protocols across all operations
• Oversee budget planning, forecasting, and capacity management
• Oversee resource allocation and utilization, ensuring optimal deployment of personnel, equipment, and materials
• Coordinate with cross-functional teams including estimating, sales, and project management
• Manage vendor and subcontractor relationships to ensure alignment with Company standards, budgets, and timelines
• Monitor project delivery metrics and KPIs to track performance and identify opportunities for continuous improvement
• Develop and implement standard operating procedures (SOPs) tailored to mission critical environments (data centers, central offices, etc.)
• Drive operational improvement initiatives and ensure best practices are implemented
• Champion innovation and technology adoption to enhance efficiency, safety, and reliability in mission critical operations
• Provide leadership and mentorship to project teams
• Other duties as assigned

Supervisory Job Duties:

Carries out supervisory duties in accordance with the Company's objectives, policies, and applicable laws. Responsibilities may include, but are not limited to, planning, assigning, and directing work, interviewing, hiring, training, evaluating performance, rewarding and disciplining employees, addressing employee concerns, and partnering with Human Resources to resolve escalated employee matters.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.

Education:

Bachelor's degree in a relevant field from an accredited four-year college or university

Experience:

Ten years of operations leadership in data center or mission-critical infrastructure

Proven ability to manage nationwide or multi-site operations and large technical teams

Demonstrated track record of successfully delivering high-value, high-stakes projects on time and within budget

Previous P&L or division level budget ownership

Strong understanding of SLA compliance and quality management

Experience building operational frameworks, SOPs, and best practices

Experience with cross-functional collaboration in sales, estimating, and project management

Experience negotiating and managing large vendor and subcontractor contracts

Technical Skills:

Computer and Microsoft Office proficiency

Strong knowledge of data center and critical infrastructure systems

Proficiency in project management software

Proficiency with and/or the ability to quickly learn the organization's ERP system

Working knowledge of OSHA standards, NFPA codes, and other regulatory frameworks

Proficiency with data analysis tools and dashboards for tracking KPIs and operational performance

Ability to evaluate and implement emerging technologies to improve operational efficiency and reliability

Soft Skills:

Exceptional leadership and team development skills with the ability to inspire and motivate large technical teams

Strong customer relationship management and negotiation skills

Strategic thinker with proven ability to align operations with broader business objectives

Highly analytical and results oriented, with the ability to drive operational performance and efficiency

Excellent written and verbal communication skills with the ability to present to executives, customers, and field teams

Problem-solving mindset with agility in dynamic, high-pressure environments

Experience with employee relations, team development, and performance management

Physical Requirements:

Must be able to pass pre-employment screening that includes background and drug testing

Must have a valid driver's license and a driving record that meets Company requirements

Ability to travel nationwide up to 50% of the time as required for project oversight and customer meetings

Ability to walk construction sites, data center facilities, including climbing stairs and navigating uneven surfaces

Must be able to lift up to 25 lbs. occasionally (e.g., documents, equipment samples, laptops, etc.)

Ability to sit and work at a computer workstation for extended periods (6–8 hours per day)

Comfortable working in varied environments, including office settings, outdoor job settings, and mission-critical facilities with strict safety protocols

May be required to work irregular or extended hours, including evenings and weekends, depending on business needs

Employee Benefits:

At InfraServices, taking care of our people is a top priority. That's why we've built a strong benefits program designed to support you and your family, giving you the security you deserve. We know benefits are an essential part of your overall compensation, and we're committed to offering a competitive package that reflects the value you bring. Below is a quick look at what we offer.

Medical, Dental, & Vision Benefits:

We've got your health covered.

Short- & Long-Term Disability Benefits:

Protection when you need it most.

Company Paid Basic Life Insurance:

Additional voluntary benefits are available.

Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans:

Added security for you and your loved ones.

Flexible Spending Accounts:

Manage your finances with flexibility.

Employee Assistance Program (EAP):

Support when life throws challenges your way.

401(K) with Company Match:

Building your financial future with us.

Paid Time Off, Paid Sick Time, & Company Holidays:

Achieving that work-life balance.

Paid Parental Leave:

Supporting your family is our priority.

Employee Referral Program:

Share the opportunities and reap the rewards.

Company Discount Program:

Enjoy savings on everyday expenses.

Legal Assistance: Affordable legal support for employees.

Disclaimer: All job requirements are subject to possible revision to reflect changes in the position requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.