View All Jobs 164824
Service Desk - german Speaking C1 Level
Provide expert technical support to German-speaking clients via ticketing systems
Chennai, Tamil Nādu, India
Junior
yesterday
Infotel UK
A UK-based IT consultancy firm specializing in software development, project management, and IT support services.
1 Similar Job at Infotel UK
Service Desk Analyst
Infotel India is seeking a skilled Service Desk Analyst with C1 level proficiency in German to provide exemplary L1, L2, and L3 support to our diverse clientele. As part of our dedicated support team, you will play a crucial role in handling technical issues for German-speaking users, ensuring prompt and effective resolution to maintain high levels of customer satisfaction.
Key Responsibilities
- Serve as the primary point of contact for German-speaking clients, delivering top-notch L1, L2, and L3 technical support.
- Diagnose and analyze issues, determining appropriate solutions or escalations as necessary.
- Utilize ticketing systems to log client inquiries, track progress, and monitor resolution timelines.
- Provide training and guidance to users for IT tools and applications, promoting effective usage.
- Collaborate with cross-functional teams to address complex technical challenges and improve support processes.
- Contribute to the development and updating of support documentation and knowledge bases.
About Infotel UK
A UK-based IT consultancy firm specializing in software development, project management, and IT support services.