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Part - time Customer Support Specialist - Remote Eligible
Serve as the first line of support for school district administrators and educators.
Remote
Entry Level
$30 - 32 USD / hour
1 week ago
✨ About The Role
- The part-time Customer Support Specialist will serve as the first line of support for inbound requests from administrative staff, teachers, and parents.
- Responsibilities include troubleshooting product and process-related issues and driving them to resolution.
- The role involves supporting customers in configuring their processes on the product.
- The specialist will contribute to data collection on product questions and issues through ticket categorization and customer outreach.
- They will provide feedback on support processes to strengthen cross-team alignment and improve customer health.
- The position requires managing multiple internal and external stakeholders and navigating inter-team dynamics effectively.
⚡ Requirements
- The ideal candidate has at least one year of experience in technical customer support or a technical role within K-12 school districts.
- They possess strong troubleshooting skills, particularly in resolving software-specific problems.
- A successful candidate is detail-oriented and enjoys managing communications, data, and systems effectively.
- They are flexible and can adapt to unexpected situations without flinching.
- The candidate should be people-focused, comfortable interacting with various stakeholders, and skilled in building strong relationships.
- They should be even-tempered, engaging with customers positively regardless of previous interactions.
- A constant learner, they value feedback and seek to improve continuously.
- The candidate should be mission-driven, prioritizing customer and team needs in their work.
Part - time Customer Support Specialist - Remote Eligible
Remote
$30 - 32 USD / hour
Support
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