Sales Support Coordinator - Journals

Sales Support Coordinator - Journals

Informa is a leading academic publishing, business intelligence, knowledge, and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis Group produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realize their individual potential.

What we offer in return:

• An excellent work/life balance with a fantastic, flexible working culture
• 25 days annual leave
• 3 additional discretionary days leave for Christmas
• 4 paid volunteering days annually
• Additional day off for your birthday each year
• Seasonal social and charitable events
• Excellent training and development opportunities

Job Description

Are you looking to work as part of a successful sales team? Do you have a great customer service experience? Do you want to join a team that works closely with academic customers from across the UK/EMENA region? Do you have an enquiring mind and an eye for detail?

Taylor & Francis Group, a leading global academic publishing company, currently has an exciting opportunity for a Sales Support Coordinator. As an integral part of the Sales Team, you will be providing an essential link between Sales, Customer Services, Finance and our customers. The focus will be on Key Accounts and Consortia across the region. This position is a key role within the Journals Sales Team working across all subject areas, including Social Science and Humanities, Science and Technical and Medical.

Key tasks will include:

• Daily communication with Sales Managers, our Customer Services Team, customers and other departments as needed.
• Handling customer correspondence, quotations, orders, access issues and other requests via email and telephone.
• Producing reports relating to titles and price information for customers, subscription agents and Sales Managers.
• Using internal systems and databases to investigate and answer customer queries regarding subscriptions as well as Open Access, the running of quotes, preparing invoices and compiling details on Journal Collection title lists and prices.

Qualifications

What we're looking for:

• Communicate effectively both verbally and in writing with our customers and at all levels across the business.
• Have excellent time management and organizational skills, including experience working to tight deadlines.
• Demonstrate a flexible, proactive, and enquiring outlook with excellent attention to detail.
• Be a strong team player who is supportive of the wider team.
• Have experience with Microsoft Office programs (Outlook, Word, Excel), including the ability to search and compile spreadsheets from data.
• Show a strong willingness to learn and develop expertise in Excel, SAP, and Salesforce to support the team's operational and sales processes.

As this role supports sales across the UK/EMEA region, an interest in and awareness of country cultures and/or the ability to speak an additional European language would be advantageous, but is not essential. Publishing industry knowledge would also be desired, but is not essential, as full training will be provided.

Additional Information

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces – like at conference – you get the flexibility and support to work from home or remotely.

The successful candidate will be able to utilize our balanced working model. We ask that candidates live within a commutable distance of our offices to ensure that as a balanced worker they can make it to our office locations to collaborate as required. There is an expectation for a minimum of 3 days per week in-person time in our office in Milton Park, Abingdon.

Training And Professional Development:

We're passionate about ensuring you have all the tools and resources at your fingertips to reach your short and long-term career goals. We'll support you in your journey by working together on your own bespoke Taylor & Francis Development Plan, ensuring you have the resources, tools, support and coaching that will get you where you want to be.

Interview process:

Once you have submitted your application, we may get in touch with you for an initial screening conversation or ask you to complete a short video interview to enable us to better understand your skills, experience, and motivation. Following this, you will be invited to attend a competency-based interview, either virtually or in person. Typically, we'd then finish the interview process with a final, 2nd stage interview before extending an offer to the successful applicant.

Taylor & Francis Group an Informa Business

We want all our candidates to shine in our recruitment process. Please let us know if there is anything we can do to ensure you are able to show us your best self. This could include having the application form in a different format, more time for questions, or anything else – please ask us, we are happy to be flexible! Please contact recruitment@tandf.co.uk

Being Yourself at Taylor & Francis

If you're excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don't fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and make a contribution regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life.

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit based factor.

If you have a disability, or face another barrier, and would like to request an adjustment to assist your participation in the hiring process and/or in the advertised position, please contact your Talent Acquisition Partner. Your request will be reviewed and considered in the strictest confidence.