Sales Operations Executive

Sales Operations Executive

Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.

We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.

Job Description

This role is based in our Cairo Festival City Business Park, New Cairo, Cairo, Egypt office.

Reports to: Sales Operations Manager

The Role:

The Sales Operations Executive supports a business unit sales team, who are selling across different regions, multiple brands (products/events) and customers. Sales Operations is a pivotal new function within the business, providing structured sales administration, Salesforce (CRM) support, data analysis, reporting and information entry support to Sales teams.

The Sales Operations Executive will report into the Sales Operations Team Manager. They will have knowledge and understanding of the Sales tools such as Salesforce and provide support in the set-up and management of Sales Pipelines within Salesforce.

Furthermore, the role will assist in the management of data quality, accuracy, and consistency for the business unit, whilst also be on hand to support specific business unit reporting or analysis requirements.

Job Responsibilities

CRM management

• Manage and update Salesforce (CRM) and associated Sales order processing tools with sales contracts.
• Providing the forms (text) for: sales, stand upsells, promo opportunities, catalogue, stand sharing forms for the online customer tools and contract creation.
• Ensure to raise awareness on any issues faced with platforms used and communicate this with relevant stakeholders
• Supports the product set up (events, sponsorship, digital and print).

Sales support

• Assist with administrative activities in support of forecasting, preparing presentations for budget and strategy meetings.
• Key liaison point with Internal Teams such as Customer Service, Shared Services (Billings) and Event Operations
• Ensure to liaise and resolve Service Cloud cases communicationg to relevant stakeholders within required SLA
• Process Agent / Pavilion contracts and all Marketing Solutions contracts (complex contracts)

Qualifications

• Ability to proactively handle and respond to queries from internal customers
• Experience in working with Salesforce
• Experience of data analysis and manipulation
• Good knowledge of Excel
• Well organised and good time management
• Eye for detail and problem solving
• Interpersonal skills, confident personality, high level of enthusiasm
• Proven ability to work under pressure
• Ability to work in a matrix organisation

Desired:

• Experience in working with Salesforce CRM
• Previous experience in the B2B / B2C events industry
• Experience with Expocad, A2Z or similar floor planning tools