Operations Manager - Vidcon

Operations Manager - VidCon

We're part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.

Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.

We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.

About FAN EXPO HQ

As part of FAN EXPO HQ and Informa (FTSE 100), we combine global resources with passionate fandom expertise. With over 10,000 colleagues across 30+ countries, we create extraordinary experiences that connect communities and drive business growth through the power of live events.

About VidCon

VidCon is the world's premier event celebrating digital content creation where creators, fans, and industry leaders converge to shape the future of digital entertainment. Our flagship Anaheim event in 2025 attracted 55,000 attendees, 200 Featured Creators, and 150 brand exhibitors, cementing our position as the epicenter of digital culture. VidCon is part of the FAN EXPO HQ family of events.

Ready to embark on a new and exciting adventure? Read on.

The Operations Manager directly supports the Senior Event Producer of VidCon Anaheim as their number two and can step in as a decision maker when needed. This role directly manages and/or supports key aspects of the event operations from planning to onsite execution.

Primary Job Functions:

• Manage temporary event staff throughout the entire process, including hiring, booking travel and accommodations, and managing both pre-event and on-site training.
• Manage event-wide accessibility by partnering with all teams to identify accessibility needs and oversee hiring of those services.
• Manage food and beverage, furniture, and internet orders across the event.
• Manage the on-site staff office needs including ordering supplies, supply runs, bulk printing, and managing the office assistant.
• Manage radio & key orders for on-site event staff and vendors
• Manage all signage with show decorator – liaise internally on signage needs and copy & work with show decorator on printing and placement on site
• Manage all Expo Hall load-in/out, builds, and show day executions.
• Assist in building Sponsor Guidelines to reflect all operational rules across the venue, GSC and other applicable vendors.
• Manage design, planning and execution for VidCon produced activations across the event and be the main point of contact for activations located in Halls A-D to ensure smooth onsite execution.
• Support in attendee Merch ordering and merch booth design through GSC
• Support Executive Producer in preparation and execution of the event budget, space usage, overall schedule, vendor & supplier selection, onsite staffing plan and production schedule.
• Support Executive Producer in and have knowledge of GSC scope of work, budget, event-wide needs, placing orders, floor-plan updates, communication and on-site management.
• Support Executive Producer in and have knowledge of all agreements and conversations with vendors, suppliers, and event partners.
• Support Executive Producer in managing hotel relationships, room block contracts and room assignments for staff and vendors.
• Support Executive Producer on budget coding and invoicing to manage the budget spreadsheet containing individual invoice records for tracking payments.
• Manage budgets for VidCon software accounts and subscriptions, as well as maintaining internal records of accounts and completing detailed expense reports for subscriptions.

Qualifications

• Continue to grow knowledge of online content and creators, expanding across all genres and platforms
• Display a positive and respectful attitude
• Represent VidCon in a responsible manner, even when off duty
• Follow set policies and procedures when a situation occurs
• Maintain a solutions-driven mentality

Required Skills:

• Effective at multitasking and exceptional time-management skills.
• Budget & finance proficiency
• Ability to work strategically and collaboratively across departments
• Ability to thrive in a fast-paced, dynamic work environment
• Effective, versatile, and action-oriented with excellent communication skills
• Creative and flexible decision-making skills.
• Comfortable performing multifaceted projects in conjunction with day-to-day activities.
• Excellent interpersonal skills, ability to interact effectively with all levels of management, coworkers, and all key sales stakeholders.
• Resourceful, well organized, highly dependable, efficient and detail-oriented.
• Ability to analyze situations quickly and develop creative solutions.

Experience:

• 5+ years of event management experience

Education:

• BS/BA in Event Management, Business Administration or related field.