Operations Specialist - Remote Eligible

Operations Specialist

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we're not just building technology — we're shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform. But it's not just what we do, it's how we do it: with curiosity, passion, and a whole lot of collaboration.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let's build what's next, together.

What This Role Is All About

We are looking for a highly organized and data-driven Operations Specialist to support our global Customer Facing teams. In this role, you will help align our sales organization around a unified view of the business, improve operational rigor, and ensure our sales processes, systems, and reporting run smoothly. You will act as an expert user of Salesforce and other internal tools, driving process improvements, reporting accuracy, and cross-functional collaboration.

This is an individual contributor role within our HQ/Regional structure and is ideal for someone who enjoys problem-solving, continuous improvement, and working closely with Sales, Profitability, People Operations, Finance, and Legal.

What You Will Do

Sales Process & Operations Management

• Translate business needs into clear, scalable sales processes and maintain relevant documentation and playbooks.
• Lead internal projects focused on process implementation, optimization, and adoption across regions.
• Support internal campaigns, resolve system-related issues, and provide guidance on process/procedural questions.
• Promote the Operations department internally and contribute to major departmental projects.
• Partner closely with Sales, Profitability, People Operations, and Finance to enhance processes and improve customer journey alignment.
• Collaborate with leadership on planning cycles, account planning, and sales commission processes.

CRM Administration & Data Quality

• Monitor and support the end-to-end sales process, ensuring compliance, governance, and effective execution in Salesforce.
• Manage CRM operations including data updates, segmentation, lead assignment, opportunity management, and dashboards.
• Maintain high data quality standards, monitoring CRM accuracy and implementing continuous improvements.
• Identify gaps and drive improvements in tooling experience and compliance.
• Manage sales licenses, ensuring appropriate tracking and optimization.

Reporting, Analytics & Forecasting

• Own sales reporting, dashboards, and analytics across pipeline, performance metrics, forecasting, and trend insights.
• Produce ad-hoc analysis for products, regions, customers, and performance trends.
• Consolidate monthly, quarterly, and annual forecasts for Sales Management.
• Provide visibility into business performance at individual, team, and regional levels.
• Enhance reporting tools and processes to enable data-driven decision-making.
• Support leadership with KPI development, target setting, modelling, and incentive calculations.

Cross-Functional Collaboration & Stakeholder Support

• Partner with cross-functional teams to improve operational alignment and customer-facing processes.
• Deliver timely support for questions related to tools, procedures, reporting, and system issues.
• Assist leadership and functional teams with insights, planning activities, and performance tracking.

Training, Enablement & Documentation

• Participate in onboarding and training initiatives for customer-facing teams and new Operations members.
• Support the effective utilization of customer-facing tools through training, feedback collection, and best-practice sharing.
• Maintain and update documentation, playbooks, and operational guidelines.

What Makes You A Strong Fit

• Previous experience (at least 2 years) on similar roles.
• Strong experience with Salesforce (or similar CRM) and sales operations tools as well as advanced usage of Excel.
• Analytical mindset with the ability to transform data into actionable insights.
• Excellent organizational skills and attention to detail.
• Strong communication skills, able to collaborate across teams and regions.
• Proactive, process-oriented, and comfortable leading initiatives end-to-end.
• Experience in forecasting, reporting, and pipeline analysis is highly preferred.

When You Become A Part Of Infobip You Can Expect

• Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool.
• Work with the world's leading companies and impact how they communicate with their users!
• Opportunity knocks. Often.
• Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it's horizontal, vertical, or angular, we want to support the path that you want to carve.
• Learn as you grow – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.
• Connect globally – Work with people from all over the world. We put the "global" in globalization.
• Pay & Perks – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities ... Talk about a balanced lifestyle!

Diversity Drives Connection

Infobip is built on diverse backgrounds, perspectives, and talents. We're proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there's a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.