Mid Market Account Executive

Senior Mid-market Account Executive

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip's platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Purpose: The Senior Mid-market Account Executive is an experienced sales professional responsible for driving business growth within Infobip's mid-market segment. Reporting to the Chapter Lead, this role focuses on developing and maintaining strong client relationships and delivering tailored solutions that address the specific needs of mid-market customers.

As a trusted partner, the Senior Mid-market Account Executive works closely with internal stakeholders and specialists to ensure the successful execution of sales strategies. The role also includes mentoring junior team members, leveraging data-driven insights, and ensuring the CRM system reflects up-to-date progress on all mid-market opportunities.

Main Responsibilities:

• Leads sales cycles from lead qualification to closure, focusing on mid-market accounts.
• Sells an expanded range of Infobip's products and services directly or via partners, addressing the specific needs of mid-market clients within the designated team/squad.
• Collaborates with cross-functional teams and specialists to ensure tailored solutions for mid-market customers.
• Develops comprehensive solution proposals that encompass all relevant aspects of mid-market client needs.
• Manages sales processes through detailed forecasting, account strategy, and resource allocation, with a focus on long-term relationships and account expansion.
• Leads the development and presentation of value propositions, ensuring alignment with the unique challenges and objectives of mid-market customers.
• Negotiates pricing and contract terms, ensuring successful closure while meeting both customer and company objectives.
• Maintains strong relationships with mid-market clients, focusing on continuous engagement and account health.
• Cross-sells and upsells within existing mid-market accounts, addressing evolving customer needs.
• Acts as a mentor to junior Mid-market Account Executives, sharing insights and strategies for success in this segment.

Success Metrics:

• Achievement of numeric sales quotas (% of accomplishment in the set quarterly/annual numeric KPIs; CRM data)
• Approaching customers (# of related products promoted to customer; # of converted leads into opportunities in a quarter; identified # of target customers in the target list)
• Generating of new opportunities
• Reporting efficiency through timely and accurate update (clean CRM data)

Building relationships and networks

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.