HR Administrator

HR Administrator

Infinity Brands is seeking a dynamic and experienced HR Administrator to join our team. This is an exciting opportunity to gain exposure across multiple brands we manage. The ideal candidate is passionate about human resources, eager to learn, and ready to take on diverse responsibilities in a fast-paced environment.

Key Responsibilities:

• Franchise HR Support
• New Store Support
• Industrial Relations
• Reporting

Franchise HR Support

Act as the primary HR contact for franchise owners.

Assist franchisees with recruiting processes and strategies.

Provide HR guidance and support tailored to franchise needs.

Ensure franchisees comply with employment laws and regulations.

Conduct HR audits for franchise stores to ensure compliance.

Offer advice on handling employee relations issues within franchises.

Facilitate communication between the corporate HR team and franchisees.

Provide support for franchise staff onboarding and training.

Coordinate payroll processing for franchises with SLAs.

Assist with the implementation of HR policies and practices at franchise locations.

New Store Support

Support the HR needs of new franchise stores during their initial six months.

Assist in the recruitment and onboarding of new store staff.

Conduct training sessions for new franchise employees.

Monitor the performance and integration of new hires in franchise stores.

Provide HR support for new store openings and setup.

Guide new franchise owners on HR compliance and best practices.

Help establish standard operating procedures (SOPs) for HR in new stores.

Assist with the setup of payroll and benefits systems for new stores.

Ensure new stores have access to all necessary HR resources.

Provide regular check-ins and support for new store HR processes.

Industrial Relations

Manage employee relations issues within franchise stores.

Advise franchisees on conflict resolution and disciplinary actions.

Ensure franchise compliance with labor laws and collective agreements.

Handle grievances and escalated HR issues within franchise stores.

Provide guidance on employment contracts and terms of employment.

Conduct investigations into complaints or disputes in franchise locations.

Liaise with legal advisors on complex industrial relations matters.

Assist in union negotiations or collective bargaining processes.

Monitor changes in labor laws affecting franchise operations.

Provide training to franchise owners on industrial relations best practices.

Reporting

Generate HR reports for franchisees, including turnover and absenteeism.

Analyze data to identify trends and areas for improvement within franchises.

Report on the effectiveness of HR programs and initiatives for franchises.

Provide regular updates to franchise owners on HR metrics and KPIs.

Track compliance with training requirements for franchise staff.

Produce monthly payroll and benefits reports for franchises.

Analyze feedback from franchise employees to improve HR services.

Report on recruitment metrics, such as time-to-hire and cost-per-hire.

Create reports on the outcomes of industrial relations cases.

Prepare and present HR reports to the HR Manager and franchise owners.

Requirements

• Proven experience as an HR Administrator or similar role.
• Strong knowledge of labor laws and HR best practices.
• Excellent communication and interpersonal skills.
• Ability to analyze data and generate actionable insights.
• Strong organizational skills and attention to detail.
• Experience in franchise or retail environments is a plus.

Benefits

Medical Aid Provident Fund Hybrid