Patient Services Representative
Infinit-O
Job Title
Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.
But what truly sets us apart is our culture. At Infinit-O, we believe that diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we're dedicated to making a positive impact not just in business, but in the communities we serve.
With a highly engaged and innovative team, we don't just optimize processes, we also create meaningful change.
What is the role that we need?
Key Responsibilities
• Respond to inquiries and concerns promptly and professionally, adhering to established guidelines and procedures.
• Assist customers with a variety of issues and questions, ensuring a positive experience.
• Gather relevant information, research inquiries, and provide accurate and helpful responses.
• Document customer interactions thoroughly and accurately.
• Read and understand documents related to products, services, and policies.
• Continuously strive to improve customer satisfaction and experience.
• Communicate effectively with customers and colleagues, both verbally and in writing.
• Collaborate with team members to optimize processes and achieve team goals.
Requirements
Job Requirements and Credentials:
Essential (MUST HAVE)
Graduate of a 4 year course
At least 1 year of experience in Medical Billing (US Healthcare) (Voice) campaign
Excellent Communication Skills (Oral and Written) B2 CEFR
Keen attention to details
Problem Solving Skills
Knowledge in Microsoft Office