Operations Associate

Operations Associate

Launched in 2023, INFINIT is a fast-growing fintech scale-up operating in multiple countries across Europe and Americas.

At INFINIT we are on a mission to reshape the future of SMEs with AI at the forefront. Our all-in-one operating system has banking at its core, and empowers small business owners and their teams to seamlessly manage and optimize every aspect of their business with AI agents.

By focussing on specific industries, INFINIT delivers tailored, high-value solutions, while building innovative AI products to further unlock significant growth opportunities for our customers. INFINIT operates globally, with ambitions to further expand its footprint to redefine the fintech landscape for SMEs worldwide.

Join us on the INFINIT journey as we revolutionize the SME economy and drive meaningful impact through innovation

The Role

As the Operations Associate at INFINIT you will own how we activate and onboard customers, you build the processes that make it repeatable, and you run them with precision. Through this, you'll develop a deep understanding of what defines a great partner. You'll then feed those insights back into pre-sales, helping to capture and shape the highest-quality opportunities ultimately owning and strengthening two of the most critical parts of our business.

What do we want to achieve together?

• You enjoy talking to customers and fixing their problems. You will be proactively reaching out to your customers to ensure they are successful
• You'll design the systems, document them properly, and use AI tools natively not as a novelty, but to do what most people would need a team for. Structure and rigour aren't things we'll teach you; they're things you already live by.
• Alongside owning activation and onboarding end-to-end, you'll feed the central Growth team with what you're seeing on the ground. The patterns, the signals, the local insight that only someone running these processes day-to-day would catch.
• You don't need a background in FinTech. You need to be sharp, obsessively organized, and the kind of person who builds a process before something breaks. Not after.

What do you need to be successful in this role?

• An entrepreneurial mindset above everything else. You've started something, built something, or can't stop thinking about it. You see broken processes and fix them before anyone asks.

• Exceptional intellectual horsepower. You pick up new domains fast, connect dots others miss, and thrive in ambiguity. A degree from a top university or equivalent proof you can learn anything quickly.

• High energy and self-direction. You don't wait for permission. You've thrived somewhere demanding potentially Consulting, Banking, a high-growth startup and you're looking for more ownership, not less.

• Obsessive organization and rigour. You build systems instinctively. Your processes are documented, your priorities are clear, and nothing falls through the cracks.

• Genuine curiosity about AI. Not someone who's read about it but someone who uses it daily, experiments constantly, and keeps finding new ways to work smarter.

• Comfortable with data. You use it to make decisions, not to fill in reports.

What will you find working at INFINIT?

• Competitive Salary and Equity : We offer highly competitive salaries and a stake in our success with share options because we're building this together.
• Diverse and Inclusive Team : Join a dynamic and international team in excess of 8 nationalities. You'll have the chance to work with experienced professionals from around the world, fostering a rich learning environment.
• Inspiring Mission : We are dedicated to revolutionizing business financing and making a positive impact on the European economy. Your work at INFINIT will have a lasting effect on businesses and communities.
• Health and Well-being : Your health matters to us. You will have access to top-quality Medical & Mental Health Insurance.
• Corporate Gym Discount
• Quality Time Together : We foster a sense of community with annual gatherings and bi-weekly office team gatherings. You're more than welcome to join us for quality time.
• Personal Time Off : Enjoy flexibility with your personal time off.
• Flexibility and Ownership : We trust our team and we are goal-oriented. Enjoy the flexibility of hybrid working 3 days a week in our London office and 2 from home

Diversity and Inclusion

INFINIT promotes an inclusive culture that seeks equity and values different perspectives. We are proud to be an equal opportunity employer and consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.