Customer Support
Indium
Job Title
An ideal customer service rep will:
-Engage with our users in Google Play and App Store reviews
-Respond to email inquiries and loop in necessary team members to resolve customer issues
-Provide codes to users and keep track of refund requests
-Work with the social media team to ensure prompt customer assistance
-Familiarize themselves with the game and key features and in-app purchases
-Strong skills in written English, capable of responding to users in BitLife’s tone of voice
At Indium, diversity, equity, and inclusion (DEI) are core values. We promote DEI through a dedicated council, expert sessions, and tailored training, fostering an inclusive workplace. Our initiatives, like the WE@IN women empowerment program and DEI calendar, create a culture of respect and belonging. Recognized with the Human Capital Award, we’re committed to an environment where everyone thrives. Join us in building a diverse, innovative workplace.
Indium do not solicit or accept any form of fees or payment at any stage of the hiring process.