Product Operations Leader/ Responsable Des Activités Liées Aux Produits

Product Operations Leader/Responsable Des Activités Liées Aux Produits

Indigo is a place both real and virtual where books, ideas, and well-designed lifestyle products abound, and where the creative people who contribute to its success can be found. We believe in the importance of real books, living life fully and generously, showing kindness to others and to nature, and we think that all stories, small and large, bring us together. Indigo is the paradise of books for our customers, it is there for moments of joy and discovery and when one wishes to connect with people who share our passion for reading, our faith in ideas, and our desire to create a better and more beautiful world.

Our guiding principles are the key ideas that are meant to influence everything we do, every day.

• We will hire, inspire, and retain the best
• We will be totally customer-focused
• We will adopt an entrepreneurial spirit
• We are committed to taking care of each other, our communities, and our environment.
• We will be data-driven, systems thinking, and entrepreneurial
• We are committed to creating true and shared value

The Product Operations Leader is responsible for leading work and the execution of the work that contributes to the profitable movement of goods throughout the course of their life cycle. They provide coaching and feedback to Customer Experience Representatives (CERs) to bring products from door to floor efficiently and effectively. They lead the execution of the store's visual merchandising activities, ensuring our customers can shop easily with or without assistance, and execute work to support reaction to sales trends and customer demands so that products are sold at the highest margin rate possible. They help influence a store culture that promotes employee engagement, growth, and development.

What You'll Do:

• Lead execution of activities to support strategic priorities, and the efficiency and effectiveness of product flow processes
• Lead execution of D2F process and visual operations, reacting to sell-through, and continual focus on the flow of goods to the sales floor, and Back of House (BOH) set up
• Lead execution of markdown process, promotional set-up, and sell-through
• Lead execution of changeover and visual assessment action plans
• Maintain visual propping, signage, and acrylics
• Act as an advocate for the customer by placing them at the forefront of all decision-making processes
• Embrace and champion technology that creates high tech and high touch solutions for Indigo's customers
• Proactively identify and anticipate customer expectations and needs
• Coach and provide feedback to CERs to ensure operational excellence and the profitable movement of goods throughout their life cycle
• Open and close store as well as responsibility for managing sales floor
• Ensure health and safety of employees and customers is top priority

Support the building of strong teams by participating in hiring activities, training new hires, and cross-training current team

Support development of talent by providing feedback on team performance to managers

Collaborate with others to drive flexible and just in time solutions

Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself

Help others see the impacts of their efforts and proactively engage other functions to get input

Encourage others to freely share their point of view and be open to feedback

Model Indigo's beliefs and convey a positive image in everything you do

Celebrate diversity of thought and have an open mindset

Take an active role in fostering a culture of continual learning and taking risks without the fear of making mistakes

Embrace, champion, and influence change through your team and/or the organization