Medical Support Team Lead

Medical Support Team Lead

Mobile Medical Support Team Lead

Location: Mobile (training month on-site at clinic) Organization: We Care Daily Clinics (WCDC) Compensation: $105,000 annually

We Care Daily Clinics (WCDC) offers a holistic, person-centered approach to opioid use treatment, striving to break down barriers and provide a compassionate, evidence-based pathway to recovery. WCDC values respect, compassion, and dignity in the care of every patient, committed to improving lives through medication-assisted treatment and behavioral health support.

Position Summary

The Mobile Medical Support Team Lead will be a player-coach, providing both leadership and direct patient care. This individual will oversee and mentor Medical Assistants, LPNs, and RNs across mobile services, ensuring integration between these roles and medical providers.

This role carries a heavy emphasis on training and development. The Team Lead will serve as the primary trainer for all Medical Assistants and Nurses, responsible for onboarding, skills development, and competency checks. All new hires will train their first month on-site at the clinic rotating through each position (MA, LPN, RN) before transitioning into the mobile unit environment under this leader's supervision.

Key Responsibilities

Direct Patient Care

• Provide member care within the dispensary and support medical providers as needed.
• Dispense opioid agonist medications in alignment with regulations and standards, completing documentation and maintaining inventory.
• Perform health assessments, administer medications, and conduct evaluations (including tuberculosis testing).

Team Leadership, Training, and Mentorship

• Act as primary trainer for MAs and Nurses, ensuring strong clinical foundations and role readiness.
• Lead structured first-month training at the clinic, rotating new staff through each support role before moving to mobile.
• Supervise and coach Medical Assistants, LPNs, and RNs, fostering a positive, motivational work environment.
• Oversee daily clinical workflows, ensuring adherence to clinic policies, HIPAA, and federal/state licensing standards.
• Provide ongoing coaching, feedback, and professional development opportunities.

Workflow Optimization and Process Improvement

• Develop and implement improved workflows that integrate medical support roles with providers to enhance patient care on mobile units.
• Collaborate with the Clinical Administrator and Dispensary Manager to identify and address workflow gaps.
• Ensure medical staff participate in ongoing training and compliance refreshers.

Compliance and Record Keeping

• Maintain compliance with DEA, DOH, and all federal, state, and tribal licensing requirements.
• Oversee accurate and timely EMR documentation to ensure patient care meets standards of practice.
• Participate in federal and state substance abuse trainings as required.

Qualifications

Education and Licensure:

• Registered Nurse (RN) or Licensed Practical Nurse (LPN) with a current Washington state license.
• BLS certification, or willingness to complete within three months of hire.

Experience:

• Minimum of 5 years in a clinical setting.
• At least 2 years in an opioid treatment program (OTP) or behavioral health setting.
• Previous supervisory or team lead experience strongly preferred.
• Experience training or mentoring staff highly desired.

Skills and Characteristics:

• Patient-centered and quality-focused, with commitment to evidence-based care.
• Strong leadership, coaching, and training abilities.
• Excellent organizational and communication skills with attention to detail.
• Ability to thrive in a fast-paced and mobile care environment.
• Proficiency with Microsoft Office Suite and EMR systems.

Additional Information

• Work Environment: This role involves oversight and training across mobile units, with the first month fully based on-site at the clinic. Travel to various clinics and community sites is required.
• WeCare Daily Clinics Commitment: We apply tribal preference in employment consistent with tribal law. Employment is at-will, and all applicants are subject to drug testing and background investigations.

Impactful Work: Play a key role in maintaining safe, functional, and welcoming healthcare spaces for our community!

Career Growth: Learn and develop your skills while making a tangible difference!

Total Comp at We Care: Quarterly bonus plan launching in Q4, earn 8–16% of your quarterly pay for hitting key targets. Plus, the Tribe usually offers annual COLA adjustments (not guaranteed). Big impact, big rewards!

Exciting Environment: No two days are the same – take on new challenges every day!

Tribal Hiring Preference: We Care Daily Clinics is proud to support and honor Tribal sovereignty and self-determination. American Indian and Alaska Native applicants will be given preference in hiring, in accordance with applicable Tribal and federal laws. We encourage Native community members, descendants, and dependents to apply and join our mission-driven team.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. The requirements listed above are representative of the minimum knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job according to specific company requirements. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, disability, or marital status.

We Care Daily Clinics is an equal opportunity employer committed to fostering an inclusive, supportive environment for both members and staff.

Ready to jump in and make a difference? Apply now and be part of something bigger!