Tax Revenue Customer Service Representative

Tax Revenue Customer Service Representative

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package, and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

The Indiana Department of Revenue has served Indiana, its population, and the business community since 1947. Our more than 700 dedicated team members administer over 65 different tax types and annually process nearly $30 billion of tax revenue. We are a Top Workplace employer.

Role Overview

The Tax Revenue Customer Service Representative (Tax Analyst) works to ensure the highest level of customer focus, with a strong commitment to the taxpayers of Indiana through continuous, innovative methods to increase accuracy, efficiency, and productivity in all areas of departmental operations tax administration. Experience is preferred but not required. A comprehensive 6-week tax training program will be provided to all new employees, along with ongoing training and support.

Salary: This position starts at an annual salary of $42,900 and may be commensurate with education and job experience.

A Day in the Life

Responsibilities include:

• Enjoy learning about a variety of the Department of Revenue tax procedures, including tax filing and payment requirements.
• Provide best-in-class customer service to taxpaying customers by phone in a fast-paced call center environment.
• Apply knowledge acquired in training and utilize resources to analyze and problem-solve.
• Respond to a variety of tax inquiries.
• Access data utilizing basic computer skills.
• Communicate professionally using correct grammar, spelling, and punctuation.
• Comply with all ethical and confidentiality requirements.

What You'll Need for Success

You must meet the following requirements to be considered for employment:

• High School Diploma, GED, or High School Equivalency.
• High-energy.
• Optimism, teamwork, and collaboration.
• Provides open, honest, and positive communication.
• Continuous learning and improvement orientation.
• A let's get better every day, together approach.
• A team member who speaks up if you don't understand or need more information.
• Ability to provide non-technical and technical customer service in person, in writing, or by telephone.
• Ability to communicate both orally and in writing using correct grammar, spelling, and punctuation.
• Ability to apply and understand ethics and confidentiality laws.
• Ability to analyze and solve problems using various resources.

Supervisory Responsibilities/Direct Reports

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana

The State of Indiana offers a comprehensive benefits package for full-time employees that includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
• 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
• Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 in election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

Equal Employment Opportunity

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.