T4 - Associate Account Manager

Alight Associate Account Manager

At Alight, we believe a company's success starts with its people. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education, and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

The Associate Account Manager serves as a specialized administrative extension of the Account Management team in support of the client. The Associate Account Manager is dedicated to helping the Account Management Team ensure the client's needs, requests and questions are taken care of within the scope of Alight Leave Solutions services. The position is responsible for submitting tickets, researching inquiries, provision of claim-related data and reports, and inquiry resolution for clients. The Associate Account Manager does not provide counsel or input on a client's employment-related decisions.

Essential Functions:

• Supports Client LeavePro and or 360 system acceptance testing
• Assists in researching client inquiries related to Disability and Leave of Absence, including claim and leave specific questions
• Research and investigate technology issues, including managing file feed escalations, submitting tickets, and following through to resolution
• Monitor roster files and manage dropped employee tracking process
• Recommends process improvements and ways to streamline (after vetting with Account Executive and Operations) and follows change management approval process
• Serves as a resource for the account management team and acts as a Leave Solutions subject matter expert
• Assist with work orders, user testing, etc
• Submit new report requests
• Delivers weekly, monthly, quarterly, and ad hoc reporting to client as needed
• Partners with Account Executive, Operations, and/or Business Intelligence to deliver analytics for weekly, monthly, and quarterly reports as needed
• Performs a variety of administrative duties in support of the client as well as the Account Management team with a high level of attention to detail
• Maintains all related documents, files and legal requests with a high level of confidentiality and professionalism

Other Duties:

• Attends department meetings and company meetings as required
• Takes ownership for assigned project work with guidance from Account Executive / Account Director
• Collaborates with Account Executive and Account Manager to help facilitate resolution of issues between clients and the appropriate internal partners on tactical initiatives
• Partners with internal Account Management team, Client Benefits/Absence Management Team to meet client needs

Skills:

• Demonstration of diplomacy, good judgment, professionalism, critical thinking, analytical skills and the ability to handle confidential information
• Excellent communication skills (oral/written)
• Demonstrates introductory knowledge of Disability Management, FMLA, and Workers Compensation and Payroll
• Working knowledge of internal systems, including but not limited to; LeavePro, 360, Jira, NXT, Self -Service Portal and reporting across other applications and platforms
• Strong interpersonal communication skills and a positive attitude
• Well organized, able to multi-task and identify priorities
• Project management experience preferred
• Multi-tasks and identifies competing priorities
• Proficient computer skills in data entry and attention to detail
• Microsoft Word and Excel intermediate level experience
• Supports departmental initiatives and other duties as specified

Alight requires all virtual interviews to be conducted on video.

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive.

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law.

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.