Salesforce Data Cloud/data 360 Engineer

Salesforce Data Cloud/Data 360 Engineer

Concentrix is seeking an experienced Salesforce Data Cloud/Data 360 Expert to join our team. This role will focus on designing, implementing, and optimizing Salesforce Data Cloud solutions—including Data Cloud One—to drive unified customer profiles, identity resolution, segmentation, and real-time personalization. The candidate will bring technical expertise and business acumen, working closely with IT and business teams to unlock the full value of our Salesforce ecosystem.

We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. Join us and be part of this journey towards greater opportunities and brighter futures.

Responsibilities:

• Lead design and implementation of Salesforce Data Cloud / Data 360 (and Data Cloud One) solutions, ensuring proper integration with Sales, Service, and Marketing Cloud.
• Develop and manage data models, identity resolution rules, and segmentation frameworks.
• Configure and optimize Data Streams, Calculated Insights, Segments, and Activation Targets.
• Implement zero-copy/federation, sandbox strategies, and governance models for scale and compliance.
• Partner with stakeholders (IT, marketing, service) to translate requirements into technical deliverables.
• Drive real-time data ingestion, profile unification, and personalization use cases.
• Provide guidance on data governance, optimized credit consumption, and other sustainability best practices
• Troubleshoot and resolve Data Cloud issues, including data ingestion, identity resolution, and activation flows.
• Stay updated on roadmap features, particularly Data Cloud One, Agentforce, and AI-driven capabilities, and advise on adoption strategies.
• Train and mentor internal teams on best practices for Data Cloud usage.

Required Qualifications:

• 5+ years Salesforce ecosystem experience, with at least 2–3 years focused on Salesforce Data Cloud.
• Hands-on expertise with Data Cloud One, including staging schemas, multi-org/companion org harmonization, and governance.
• Strong understanding of identity resolution, householding, data modeling, and segmentation.
• Experience integrating Data Cloud with Sales Cloud, Service Cloud, Marketing Cloud Engagement, Marketing Cloud Personalization, and external data sources.
• Proficiency in data ingestion (APIs, Mulesoft, connectors, web SDKs) and activation (paid media, personalization engines, CRM, service workflows).
• Knowledge of credit consumption strategies, sandbox replication, and zero-copy/federation approaches.
• Strong problem-solving skills, with the ability to translate business needs into scalable technical solutions.
• Salesforce Data Cloud Consultant Certification strongly preferred.

Preferred Skills:

• Experience with Agentforce / AI Copilot integrations.
• Familiarity with Adobe, LiveRamp, Sprinklr, or other Martech/Adtech platforms.
• Strong understanding of data governance, privacy compliance (GDPR/CCPA), and security best practices.
• Background in nonprofit or healthcare industries is a plus.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The base salary for this position is $92,250 - $171,321 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

Location: USA, NC, Work-at-Home

Language Requirements: Time Type: Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.