Product Service Field Engineer (emissions Aftertreatment Systems)

Product Service Field Engineer

Your work shapes the world at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About EPD

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We're committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations.

Job Summary

The Electric Power Division has an opening for a Product Service Field Engineer on the Customer Service team. This position will support complex technical product problem resolution with Caterpillar Dealers to ensure customers receive the product performance, reliability, durability, and availability expected as part of the Cat brand promise. The incumbent will provide on-site support for the full range of diesel and gas electric power product and systems including generators, controls, cooling systems, enclosures, and balance of plant, with a specific emphasis on supporting Caterpillar Emissions Aftertreatment Systems. They will lead issue investigation, root cause analysis, and develop and implement corrective actions.

What You Will Do

• Make regular visits to customer sites to provide technical support, troubleshooting, and complex issue resolution for Electric Power product and systems. This can include performing site testing, troubleshooting, and validation of product improvements.

• Train and assist Caterpillar dealer personnel and others in troubleshooting complex product issues.

• Provide leadership, deep technical expertise, and on-site support to CPI projects. This will include development and execution of interim and permanent corrective actions as part of a wider team including engineering, manufacturing, quality, suppliers, and commercial teams.

• Evaluate product and processes to identify defects in manufacturing and design. Modify designs to maximize production efficiency and product quality.

• Solicit and gather internal and external feedback to identify potential new products and/or improvements to existing products that improve product serviceability.

• Write technical specifications and instructions to ensure product quality and performance. Tracking and managing the status of projects from inception to release.

What You Will Have

• Service Excellence: Extensive experience and knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

• Problem Solving: Working knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational, or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

• Relationship Management: Working knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

• Technical Excellence: Extensive experience and knowledge of electric power generation systems and applications; ability to develop and provide solutions to significant technical challenges.

Additional Information

• This role can be located in any of the following locations: Griffin, Georgia, Lafayette, Indiana, Dallas, Texas, Mossville, Illinois, Alpharetta, Georgia, or Seguin, Texas.

• This role may travel up to 60-80% of the time and will be required to be in-office while not traveling.

• Domestic relocation assistance may be available for this position.

• Visa Sponsorship is not available for this position.

About Caterpillar

Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Summary Pay Range

$110,520.00 - $165,840.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance, and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Health Lifestyle Programs
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Career Development
• Incentive bonus
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

This position requires working onsite five days a week. Relocation is available for this position. Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.