Operations Supervisor

Operations Supervisor

At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together. We currently have an exciting opening for an Operations Supervisor in Avon, IN.

Radial is the pre-eminent B2C eCommerce solutions provider powering some of the world's best customer experiences, specializing in tailored, scalable eCommerce solutions for mid-market and enterprise brands.

Role Summary

The Operations Supervisor will establish KPIs for each department in the warehouse. Manage all process and product-quality audits. Launch initiatives with teams to improve overall quality. Investigate sensitive cases. This is a high-volume retail big box B2B cross dock environment. Provide high level of service with crucial information to assist with customer expectations.

Responsibilities

• Supervise the day-to-day activities/mechanisms in accordance with the SOP's, holding a team of associates accountable to standards of safety, quality, and productivity.
• Actively contribute to the development of Radial direct reports.
• Manage temporary workforce.
• Execute on productivity and daily goals through execution to the Radial Operating Model.
• Keep a safe and clean work environment.
• Achieve and maintain compliance with all company and federally mandated regulations regarding Safety, OSHA, HazMat, and DOT.
• Responsible for associate level of safety, quality, and productivity performance.
• Solve and respond to daily issues.
• Plan and coordinate shift activities for areas assigned within the building to ensure adherence to all DC procedures.
• Assist Manager in planning, prioritizing, and communicating shift directives to ensure efficiency, accuracy and quality are met for all outbound related activities.
• Ensure that all shift personnel receive proper training, skill development, and assessment per company guidelines.
• Recommend and implement improvement in efficiency and effectiveness of employees for increased shift contribution.
• Implement specific objectives and performance measures for all shift personnel to maximize productivity.
• Lead fulfillment special projects, as needed.
• Accountable for achieving production objectives.
• Monitor all production and personnel statistics and reporting in support of the department operation.
• Reinforce policy and procedure compliance.
• Participates in the recruiting and selection process.
• Conducts performance reviews and implements corrective action as appropriate.
• Implementing performance improvement plans and disciplinary actions.
• Interacts with peers and related staff across all departments on the implementation of fulfillment strategies.

Qualifications

Prior experience preferred working in eCommerce, cross dock, distribution environment highly preferred. Strong analytical and problem-solving skills. Proficient in MS Word, Excel, and Power Point. Bilingual English/Spanish desired but not required. Ability to maintain a positive attitude while multi-tasking, managing, coaching, and mentoring teams to be successful and work efficiently in a fast-paced environment. Strong process improvement skills (ability to develop and implement processes. Must have demonstrated leadership and strong interpersonal skills. Professional verbal and written communication skills. College Degree preferred; HS Degree/GED Required. Must be able to lift 50lbs and push or pull carts of up to 100 lbs.

Shift Schedule

Wednesday - Saturday 7 am - 5:30 pm

Travel

This position is not remote. Travel is not required.

Benefits

Opportunities to develop and explore career advancement. Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding. Family planning coverage, including Fertility & Adoption benefits. 401K matching after 6 months with immediate vesting. Generous PTO. Educational assistance and more!

Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any other group or class protected by applicable federal, state or local law. Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing hroperations@radial.com.