IDD Client Service Supervisor

Idd Client Service Supervisor

Help at Home is hiring an IDD Client Service Supervisor. Now offering weekly pay! Office hours are Monday-Friday 8:30am-5:00pm. No on call required. Work hours for this role will vary a little to support client needs. Help at Home, LLC is the nation's leading provider of high-quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support our clients comfortably and safely within their homes and communities. Help at Home leads the home care industry in protecting our clients, caregivers, and employees. We provide priority vaccine access, and a ready supply of quality PPE, and up-to-date training.

Summary:

The IDD Client Service Supervisor works with the client and their team to develop and implement a Person-Centered Individualized Support Plan (PCISP). The IDD Client Service Supervisor is responsible for coordinating caregiver schedules, maintaining client records, and ongoing communication with the client and their team.

Responsibilities:

• Building and maintaining relationships with clients, family members, caregivers, case managers, and team members through regular check-ins, trustworthiness, reliability, and follow-through
• Utilizing a relationship-focused approach to make thoughtful client/caregiver matches
• Providing high-quality training to caregivers on client's PCISP, including coordinating any additional training required for behavior or risk plans
• Creating and documenting client schedules based on client need, caregiver availability, and PCISP budget/goals
• Attending and participating in quarterly meetings to review client PCISP, design and implement support strategies, and collaborating with the client and their team to reach client goals
• Maintaining excellent records, including documentation in EMR, writing and submitting quarterly and annual reports, incident reports, and risk plans
• Focusing on growth by admitting new clients based on regional goals
• Creating great days and meaningful moments for clients through dedicated, relationship-focused care

Minimum Qualifications:

• High school diploma or GED
• Valid driver's license
• Access to an insured and reliable vehicle or public transportation
• Active and current auto insurance
• Experience working with clients with Intellectual or Developmental disabilities is preferred but not required
• A positive attitude and the desire to work hard, help people, and make lasting relationships
• Excellent verbal and written communication skills
• Organizational skills with an emphasis on record-keeping and task-prioritization
• Strong independent work ethic and problem-solving ability

Benefits:

• Weekly pay
• Direct deposit or cash card offered
• Healthcare, dental, and vision insurance
• Paid time off
• 401k
• Ongoing, in-depth training opportunities
• Meaningful work with clients who need your help
• Career growth and experience with an industry leader with 40+years of history in a high-demand field
• Office Hours: 8:30a.m.-5:00p.m.

IDD Client Service Supervisors must comply with state background screening requirements. Compensation, benefits, time off and bonuses vary by state and location, so please ask for complete details at your interview.