Group Medicare Senior Account Executive

Join Our Caring Community

Become a part of our caring community and help us put health first. The Senior Account Executive - Group Medicare is responsible for growing membership within existing accounts and for directly managing business relationships with client accounts. The Senior Account Executive - Group Medicare work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The Group Medicare Senior Account Executive is the primary contact for their book of business. Their responsibilities will be influenced by each customer's culture, expectations, requirements, complexity, and size. AE will meet at least annually with each customer to present reporting, renewals, and determine consultative strategy and expectations.

Management of Existing Customers

• Develop and maintain relationship with customer at all levels of their organization.
• Establish Broker, Union, and Association contacts and develop relationships.
• Act as liaison between Humana, customer, and internal partners.
• Coordinate partnership meetings with the client.
• Determine customer strategy and expectations.
• Provide regular updates to customers on Humana initiatives, CMS updates, news releases, and industry matters.
• Deliver utilization reports to client and broker.
• Collaborate with internal partners and stakeholders on group's renewal strategy.
• Deliver renewal information to customer/consultant/broker, lead negotiations, and confirm final renewal action to appropriate parties through sold case paperwork to initiate renewal implementation.
• Collaborate with the CEP to determine OE meeting schedules, staffing at Seminars/Retiree Engagements, and procure Giveaways/supplies as needed.
• Conduct and participate in Seminars.
• Escalate service issues to appropriate internal partners and ensure resolution.
• Proactively identify ways to improve customer experience and current processes.
• Identify and peruse expansion/growth opportunities within our Book of Business.
• Primary point of contact for oversight and completion of RFP/RFI for renewal and expansion opportunities.
• Ensures Spectrum is updated regularly for each client.
• Collaborate with the CEP to determine BH2U meeting content and staffing.
• Manage customer termination process.

Managing New Customers

• Collaborate with the New Sales team on new opportunities, including preparation of RFP responses and presentation of Humana's Account Management capabilities in meetings with customer as needed.
• Review disruption analysis and determine strategy for provider outreach if needed.
• Review Rx disruption and work with Pharmacy team to establish plan for managing customer expectations.
• Determine Group or regional Marketing Strategy if needed.

General

• Collaboration with Internal Partners: Pharmacy, Account Implementation, Communication Consultants, Account Advisors, ACS's, Network, Clinical, Underwriting, Market leadership, and Group Medicare Leadership.
• Represent AE team on internal projects and committees.
• Identify Training needs.
• Complete required training.
• Maintain a valid life and health license in all applicable states.
• Manage travel and expense reporting.

Use your skills to make an impact.

Required Qualifications

• 2-5 years of account management experience.
• Active Health & Life licenses OR ability to obtain Health and Life licenses within 30 days of hire.
• Group and/or Individual Medicare experience.
• Strong financial, analytical, and technical skills.
• Ability to think strategically and build meaningful relationships.
• Strong presentation and meeting facilitation skills.
• Conflict resolution skills.
• Project management and the ability to manage multiple competing priorities.
• Root cause analysis and problem solving to include thinking outside of the box to identify solutions for clients.
• Excellent communication/customer service & collaborating skills.
• Ability to travel.

Additional Information

Typical Days/Hours: Monday – Friday; 8:00am – 5:00pm Eastern Standard Time (EST) Travel: 25-50% - travel will vary based on the book of business with overnight stays

Work at Home Requirements

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable, or DSL connection is suggested.
• Satellite, cellular, and microwave connection can be used only if approved by leadership.
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours: 40

Pay Range: $70,000 - $95,500 per year

This job is eligible for a commission incentive plan. This incentive opportunity is based on company and/or individual performance.

Description of Benefits: Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental, and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance, and many other opportunities.

Application Deadline: 09-21-2025

About Us: Humana Inc. is committed to putting health first – for our teammates, our customers, and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer: It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship, at all levels of employment. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity, or religion. We also provide free language interpreter services.