Director, Consult Partner - Servicenow

Kyndryl Consult Role

At Kyndryl, we design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. Kyndryl Consult is the fastest growing business within the organization and instrumental to the company's strategic growth objectives. You will play a key role working across multi-disciplinary teams, helping lead complex consulting engagements and be responsible for identifying, presenting, and closing new business within Kyndryl's largest accounts. The successful candidate will span the intersection between complex Business and IT customer solutions, creating transformative offerings that impact across the entire customer organization. As a business development Consult Partner, you will have a pivotal role in driving profitable growth, leveraging our comprehensive capabilities to build strong client relationships, and leading a team to success. This role demands a strong consultative presence, platform use case expertise, and the ability to cultivate relationships with CXO-level clients. Your leadership will be critical in uncovering our clients' business needs and objectives, orchestrating and presenting Kyndryl proposals, and driving new business through the successful close.

Contribute to Profitable Growth:

• Drive significant financial outcomes through signings and achieving revenue targets
• Ensure sustained growth and profitability, managing margin expectations and backlog growth
• Lead the identification, pursuit, and conversion of a pipeline of business development opportunities
• Undertake scoping and fee negotiation on engagements, while enduring profitability and understanding and containing risk

Client Engagement:

• Build and maintain deep relationships with client CXOs and be seen as the 'go to' person and a trusted advisor by senior executives
• Leading C-level client interactions and consulting initiatives, deliverables and outputs of a deal engagement
• Demonstrate credibility and experience to advise and deliver on complex consulting engagement
• Enhance client satisfaction, as measured by Net Promoter Score (NPS) and new relationship development; Secure client references

Operational Excellence:

• Achieve individual total contract value, revenue, and renewal targets
• Build, execute, and report progress against a sales plan based on monthly and quarterly KPIs
• Effectively collaborate with Kyndryl client partners, Consult peers, and industry and offering SME's to drive meaningful engagement with clients and prospects
• Maintain accurate sales pipeline details and report to various stakeholders as needed

Strategic Contribution:

• Utilize industry and technology expertise to shape and drive the company's strategic initiatives
• Align with Kyndryl's strategic vision and contribute to its execution
• Drive external eminence and innovation, establishing a strong personal and organizational brand in the industry
• Proactively develop thought leadership and intellectual capital

Who You Are:

You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience:

• 12+ years of professional experience in technology consulting, digital transformation, or a related field, preferably in Financial Services, Healthcare, Manufacturing/Automotive, SLED, Technology/Media/Entertainment, Energy, or Consumer/Retail industries.
• 7+ years in senior leadership roles, with a proven track record of driving business growth and managing large-scale client engagements
• Extensive experience in client engagement and relationship management at the CXO level
• Demonstrable ability to build and commercialize relationships with senior executives
• Proven track record of leading and executing complex projects with multi-disciplinary teams in a consulting, corporate or public sector environment
• Proven track record of achieving new business, revenue, and margin targets
• Effective financial acumen with experience in driving revenue growth and managing margins
• Experience of identifying, managing, and supporting high-value business development activities with senior stakeholders
• Deep understanding of industry trends and technology
• Deep understanding of service management, service operations, digital workplace, cloud, network and security functions
• Deep understanding of ServiceNow products, use cases, and emerging technology
• Sound personal brand and presence in the industry
• Demonstrated ability to innovate and drive change

The compensation range for the position in the U.S. is $159,240 to $286,560 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement. There is a different applicable compensation range for the following work locations: California: $175,080 to $343,920 Colorado: $159,240 to $286,560 New York City: $191,040 to $343,920 Washington: $175,080 to $315,240 Washington DC: $175,080 to $315,240 This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way. With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.