Customer Services Technical Specialist (support Software Engineer) – Hybrid USA R0051175

Customer Services Technical Specialist (Support Software Engineer)

Enablon is seeking a Customer Services Technical Specialist (Support Software Engineer) to join our Sustainment team. In this client-facing role, you will provide post-deployment support for our enterprise customers, ensuring reliable performance and continuous improvement of their Enablon platform. Our clients span multiple industries and regions, each with unique system setups and tailored configurations—requiring strong problem-solving skills, adaptability, and attention to detail.

Work Arrangement: Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues.

Required Job Qualifications (Min. 2-4yrs experience)

• Bachelor's degree in Computer Science, Engineering, Information Systems, or related field with at least 4 years of relevant experience; OR Master's degree with at least 2 years of relevant experience.
• Proficiency in one or more of the following: JavaScript, C#, .NET, HTML, XML, or CSS.
• Solid understanding of enterprise application architecture and cloud-based systems.
• Experience with observability and log analysis tools such as Sumo Logic, Datadog, or Azure Monitor.
• Strong problem-solving and debugging skills across technical layers.
• Excellent communication and documentation skills with a focus on clarity and reproducibility.
• Demonstrated ability to work independently while delivering high levels of customer satisfaction straightforward situations

Essential Duties and Responsibilities

• Deliver post-deployment technical support for Enablon's enterprise platform, analyzing and resolving incidents.
• Perform advanced troubleshooting across application layers to resolve moderately complex issues.
• Triage and qualify incoming client requests to ensure accurate prioritization and timely resolution in alignment with SLAs.
• Provide step-by-step guidance for installations and configurations, empowering customers toward self-sufficiency.
• Design, develop, and deploy technical solutions in collaboration with internal and external stakeholders.
• Lead or support mini-projects using agile delivery methods, typically lasting from a few days to several weeks.
• Update and maintain technical documentation, including known issues and investigation summaries.
• Provide refresher training and coaching to customers and assist in onboarding new team members.
• Identify recurring issues and contribute to knowledge base improvements and platform enhancement efforts.
• Collaborate with peers on escalated issues and follow up with customers to ensure full resolution and satisfaction.
• Maintain current knowledge of emerging platform features, configurations, and support best practices.

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available.

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Compensation: Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $76,350 - $105,700

EQUAL EMPLOYMENT OPPORTUNITY: Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.