Customer Service Representative

Customer Service Representative

We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Indianapolis, Indiana. This position plays a key role in delivering exceptional service to our customers while supporting business operations. As part of a non-profit organization, you will have the opportunity to make a meaningful impact while working in a dynamic, collaborative environment. This is a long-term contract position.

Responsibilities:

• Handle a wide range of customer service tasks, including responding to inquiries and resolving issues efficiently and effectively.
• Process integrated and non-integrated orders accurately, ensuring customer satisfaction and addressing errors promptly.
• Prepare and deliver monthly reports to management, providing accurate data and insights.
• Collaborate with freight carriers to file claims for damaged or lost goods, ensuring cost recovery.
• Utilize various software tools, including Salesforce, Microsoft Word, Excel, and Gmail, to manage daily tasks effectively.
• Maintain up-to-date knowledge of organizational products and services to address customer needs and provide effective solutions.
• Ensure department files and records are organized and current, adhering to best practices.
• Communicate effectively with customers, colleagues, and stakeholders, fostering positive relationships.
• Suggest and implement process improvements to enhance customer service operations.
• Handle sensitive data and information with discretion and confidentiality.

Requirements:

• High school diploma or equivalent is required.
• Minimum of two years’ experience in customer service, with knowledge of Salesforce or similar CRM software preferred.
• Proficiency in Microsoft Word, Excel, Gmail, and internet navigation tools.
• Strong written and verbal communication skills, with the ability to interact professionally with diverse stakeholders.
• Proven ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Self-motivated team player capable of managing multiple responsibilities with minimal supervision.
• Familiarity with standard operating procedures and business practices within a customer service environment.
• Ability to build and maintain effective relationships with customers, coworkers, and other stakeholders.