Customer Service Representative

Gerber Collision & Glass

Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

Job Description

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurance companies while providing all components of administrative support for the Repair Facility Team. Key job responsibilities include: ensuring consistent execution of WOW (Wow Operating Way) plan, scheduling appointments for vehicle repair, ensuring timely retrieval of insurance assignments, preparing RO (repair order) work packet, recording all communication with customers or insurance partners, confirming car rental information, and managing ARMS (automated rental management system).

Education and/or Experience Required

High School Diploma or GED (General Education Diploma) required. Minimum: 1 year experience in a similar role such as administration assistant. Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Required Skills/Abilities

Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure. Strong attention to detail with a high degree of accuracy. Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements

Valid driver's license.

Benefits That Drive Your Success

Gerber offers the comprehensive benefits you expect from an industry leader, including: annual paid time off (PTO) plans, 2 weeks of paid parental leave for full time employees who work a minimum of 30 hours per week, 6 paid holidays annually, medical, prescription drug, dental & vision insurance effective day 1, 401(k) retirement plan with company match, employer paid short-term disability & life insurance, additional voluntary life insurance, continuing education opportunities, free prescription or non-prescription safety glasses annually, and annual voluntary uniform stipend.

About Us

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

Compensation Details

$16 - $22 hourly with weekly pay