Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Fort Wayne, Indiana. This is a contract to permanent position designed for candidates eager to contribute to a dynamic environment while developing their organizational skills. The ideal candidate will excel in customer interaction, administrative tasks, and scheduling responsibilities, ensuring smooth operations and client satisfaction.

Responsibilities:

• Respond promptly to customer inquiries and provide accurate information regarding products, services, and orders.
• Prepare and process customer invoices, ensuring accuracy and timely delivery.
• Create and manage customer quotes, addressing specific needs and requirements.
• Coordinate and schedule jobs and projects to maintain efficient workflows.
• Collaborate with internal teams to ensure seamless communication and execution of tasks.
• Maintain detailed records of customer interactions, transactions, and feedback.
• Assist with purchasing and receiving processes to support operational needs.
• Resolve customer complaints and issues in a thorough and timely manner.
• Actively contribute to improving processes and enhancing customer satisfaction.

Requirements:

• Proven experience in customer service or a related field.
• Strong organizational and time-management skills.
• Ability to multitask and manage priorities effectively in a fast-paced environment.
• Excellent communication skills, both verbal and written.
• Proficiency in using computer systems and software for administrative tasks.
• Detail-oriented with a focus on accuracy in documentation and scheduling.
• Ability to work collaboratively with team members and clients.
• Problem-solving skills with a proactive approach to addressing challenges.