Customer Service Representative 10am - 6:30pm EST

Customer Service Representative

This position can be on a remote schedule/Hybrid preferred (Remote working option expectation is to provide professional and responsive service and support, regardless of working remotely. Those working remotely understand that they will be held to the same work standards and expectations as if they were working in a physical company office). The base compensation for this position is at an hourly $20 per hour + Annual Gainshare Bonus.

Customer Service is the critical link to strong communications between the sales field and Matco Tools corporate offices. You will provide the infrastructure which supports our franchised distributors, District Managers, Regional Managers, and commercial customers by providing correct product information, pricing, and product availability. You will inform the field of daily customer service promotions along with providing them with error free orders.

Responsibilities include:

• Assist our franchised distributor customers in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering.
• Handle all inbound calls from our internal and external sources. This includes, but is not limited to, giving price and availability, part numbers, application assistance, troubleshooting, and basic credits.
• Provide technical support concerning information and specifications for products provided in our Matco Tools catalog and catalogs of our other suppliers.
• Provide features and benefits to our franchised distributors on our commissioned daily sale items.
• Perform suggestive selling of Matco product line through programs such as deep discounts, close-out items, and volume buy in conjunction to meeting individual and departmental sales goal initiatives.
• Input orders utilizing internal ordering software systems.
• Work cross-functionally with subject matter experts to resolve open questions.
• Other responsibilities as assigned.

Qualifications:

• High school diploma or GED equivalent.
• Must be able to work 10:00 AM - 6:30 PM EST Monday-Friday.
• ASE certification, automotive experience, tool experience, or related trade school degree a plus.
• On the job experience in working with general automotive mechanics a plus.
• 1+ years of call center experience or equivalent experience in dealing with customers.
• Suggestive sales experience preferred.
• Required Competencies: Basic use of PC and keyboard. Effective verbal and written communication skills. Ability to interpret customer issues coupled with the ability to troubleshoot and translate issues into resolution while maintaining a positive attitude. Ability to empathize with customer concerns while maintaining a professional demeanor. Ability to learn quickly on the job. Ability to multi-task in a fast-paced office environment. Ability to answer calls as a primary function of the position. Ability to perform suggestive sales.

The base compensation range for this position is $20 per hour. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.

Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women’s health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 120 hours, 12 paid holidays (including 4 floating holidays) per year and paid sick leave.

Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. Products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. Matco is a franchising company, a distribution company, a financing company, a manufacturer of industry leading toolboxes, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada.

Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet.

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment. Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change.