Customer Service Representative (float Teller)

Teller Position

The National Bank of Indianapolis is the largest, locally owned, national bank in greater Indianapolis. Since opening our doors in 1993, we have grown from 18 employees to more than 300 employees. Our strength and success in serving the local market is directly attributable to our talented staff. With greater than 90% staff retention year after year, and with a highly competitive benefit package, our staff enjoy a sense of stability not always experienced in the general work environment. Benefits include but are not limited to: medical/dental/vision/life insurance, vacation, personal time, holidays, tuition reimbursement, 401k, profit sharing, and wellness benefits.

The National Bank of Indianapolis has assembled our talented staff by hiring only the best, whether highly experienced professionals or those just entering the workforce. We are looking for those who are committed to delivering superior service to our clients and superior teamwork to their co-workers. Along with the relevant knowledge and experience, The National Bank of Indianapolis requires its employees to have both a high degree of professionalism and a commitment to excellence.

The Purpose of This Position:

The teammate operates a tellers window by providing prompt, efficient, accurate and high-quality customer service. Represent the Bank in a courteous, professional manner, alert to customer needs and willing to cross-sell or refer the customer to appropriate staff.

Essential Functions:

• Uphold the Culture of Excellence and provide high quality customer service to all clients all the time
• Comply with all banking regulations and our own Bank policies, procedures and objectives
• Maintain proper procedures and security controls to protect against criminal and fraudulent activity and unnecessary risk or exposure, including but not limited to following Bank policies and procedures to ensure confidentiality and obtaining all proper identification on telephone and electronic inquiries
• Provide clients with accurate account, product or service information
• Process checking and savings transactions, negotiable instruments (i.e. official checks, money orders and travelers checks), loan payments and safe deposit box rental payments in a timely, accurate manner
• Maintain basic knowledge of Bank services and products
• Evaluate customer product/service needs to ensure client satisfaction and refer any transactions to appropriate departments as needed
• Balance transactions at end of day and verify cash totals
• Maintain working knowledge of branch capture system

Required Education, Experience, and Skills:

• High School Diploma or equivalent
• Minimum of six months cash handling experience preferred for entry-level position
• High degree of accuracy and attention to detail
• Excellent communication and customer service skills, exhibiting a high degree of professionalism
• Excellent interpersonal skills, with proven ability to interact effectively with individuals from diverse backgrounds
• Basic computer proficiency and terminal knowledge
• Ability to interpret data and identify problems